Senior Technical Support Engineer

Requirements

• Security centric experience in administering cloud compute providers (AWS, GCP, Oracle Cloud,Snowflake, Okta, Azure)
• Experience with utilization of Python scripting in solving tangible customer issues
• Work Personas
• Equal Opportunity Employer
• Accommodations
• Export Control Regulations
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Benefits

Additional Information

This role requires 3 days in office in Redwood City. Veza is looking for an experienced technical support engineer to provide expert help to our growing customer base! You Will: Provide nuanced technical and non-technical direction to customers on their usage and deployment of the Veza platform and onboarding integrating technologies Manage the escalation and prioritization of product defects to the engineering team Lead the customer experience function as an advocate and voice of the customer with product and engineering teams Create and share knowledge in both written and verbal forms both internally and externally Collaborate with cross-functional teams such as Product Management, Engineering, Sales, and R&D to drive good customer outcomes Daily case management and case handling of heavy case workload effectively. You Are: Experienced with 5+ years in customer support, technical support, or security engineer experience for an enterprise cloud based platform Knowledgeable of RBAC (role based access control) and least privileged access practices Working knowledge of computer Networking and troubleshooting in a Linux/Unix environment. Knowledgeable of RESTful APIs with the ability to understand and troubleshoot issues with cloud services Aware of identity and access management practices Detail oriented and able to balance multiple priorities Able to work independently with minimal supervision as part of a team.

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