Service Delivery Manager (CAT 1 clearance required)

About the role

Salary : Up to SGD 8000 (depending on overall skills and experience) Cat 1 clearance required Work location - Bukit Merah Area Job Description - Lead a team of Infra Engineers to perform managed service for entire IT Infrastructure - Lead a team of Desktop Engineers to provide first level support and technical problem solving for non-IT end users - Oversees and directs the day-to-day activities of an organization's information technology (IT) infrastructure, ensuring that systems, services and applications work reliably and securely - Monitoring and Incident Manage the performance of business-critical systems to prevent delays and outages and quickly resolve ongoing issues - Ability to engage organization's management - Set guidelines, policies and procedures and drive the execution - Able to manage multiple deadlines - self-starter, able to prioritize appropriately - Proficient in managing onsite as well as remote teams, as well as coordinating and communicating customer requirements - Be proactive in highlighting potential issues or service improvement - Provide supporting documentation, reports, and other information to management - Expected to work during off-peak hours on system/maintenance activities - Be a mentor to juniors Required experience and skills: - High-level understanding of various complementing technologies including Systems, Network, Security, Databases, Monitoring, Patch management, High Availability, Business Continuity, and Automation - Preferably having technical background in EUC and server management - 5 - 7 years of working experience in IT, out of which at least 3 years in a team management role - Possess excellent client service skills - Positive, resourceful, creative and detail-oriented - Passionate toward new and existing technologies - Be effective in interpersonal communication and problem solving - Sharp technical, analytical, and holistic problem-solving abilities - Independent, accountable, and take ownership Best regards, Kshama Warange EA License Number: 23C2060 | EA Registration ID: R26161060 Quess Selection & Services, Singapore Disclaimer: The company is committed to ensuring the privacy andsecurity of your information. By submitting this form, you consent to thecollection, processing, and retention of the information you provide. The datacollected (which may include your contact details, educational background, workexperience and skills) will be used solely for the purpose of evaluating yourqualifications for the position you're applying for. Your data will be storedsecurely and retained for the duration necessary to fulfill our hiring process.If you are not selected for the position, your data will be kept on file for alimited period in case future opportunities arise. You have the right toaccess, correct, or delete your data at any time by contacting us at QuessSingapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg) This is in partnership with the Employment andEmployability Institute Pte Ltd ("e2i"). e2i is the empowering network for workers and employersseeking employment and employability solutions. e2i serves as a bridge betweenworkers and employers, connecting with workers to offer job security throughjob-matching, career guidance and skills upgrading services, and partneringemployers to address their manpower needs through recruitment, training, andjob redesign solutions. e2i is a tripartite initiative of the National TradesUnion Congress set up to support nation-wide manpower and skills upgradinginitiatives. By applying for this role, you consent to QuesscorpSingapore's PDPA and e2i's PDPA.

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