IT Operations Manager - Sensor Solutions (12 Months Contract)

About the role

We are seeking a motivated and service-oriented IT Operations Manager to support airport IT initiatives and drive operational excellence for mission-critical systems. You will assist in technical assessments, project coordination, solution deployment, and day-to-day operational support across airport IT solutions and managed services in a 24/7 environment.

Responsibilities

• Collaborate with internal and external stakeholders to troubleshoot and resolve IT incidents under senior engineer guidance.
• Gather requirements, prepare documentation, and support development of technical solutions.
• Assist with project and change management to ensure solutions meet technical, functional, performance, and business needs.
• Monitor, maintain, and enhance airport IT systems across terminals, including participating in 24/7 standby rotations.
• Review and improve IT and business processes to support continuous improvement initiatives.
• Evaluate emerging technologies such as automation, AI-assisted operations, cloud platforms, IoT devices, and digital passenger systems.
• Maintain accurate project documentation, SOPs, inventory records, and operational checklists.

Requirements

• Diploma or Bachelor's degree in IT, Computer Science, Information Systems, Systems Engineering, or related field.
• ITSM or basic project management certification (ITIL Foundation or CAPM) advantageous.
• Basic knowledge of networking, system administration, cloud technologies, or cybersecurity.
• Minimum 3 years of experience in technical domains, system support, or technology operations. Internship experience considered.
• Strong analytical, documentation, and project coordination skills.
• Excellent communication skills to engage internal teams and external partners.
• Proactive, responsible, adaptable, and self-motivated in a dynamic 24/7 operational environment.
• Why Join Us:
• Opportunity to work in a mission-critical airport IT environment.
• Exposure to emerging technologies and digital passenger systems.
• Collaborative, learning-oriented environment with a focus on operational excellence.
• Laurence Andaya - R26159876
• Recruitment Consultant
• EA 05C3053
• BGC Group Pte Ltd (Outsourcing)
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