Service Operations Manager - Heathrow Airport

Responsibilities

• Accountable for safety of employees and end-users, ensuring safety is a mindset without any compromises.
• Accountable for leading the Maintenance Operations and ensuring the quality and profitability of service delivery.
• Accountable for making sure that individual target setting, and action planning takes place annually, and is followed up in regular reviews (Field Operations Management Model FOMM).
• Accountable for making sure that safety and business process are regularly audited, and needed corrective actions identified and implemented.
• Accountable for team's received orders as well as that short- and long-term monetary targets are met, and that work is executed and invoiced Leadership / People management.
• Leads and coaches the team of supervisors and manages the performance of the team through weekly 1-on-1 discussion with supervisors, regular field/customer visits with supervisors and regular field audits with supervisors.
• Coach team of supervisors, and technicians to be customer centric * Accountable that customer experience acceleration touchpoints are followed during the whole maintenance contract lifecycle.
• To be on site at Heathrow Airport at least 3-4 days a week and to work 2 evenings a month.
• Key Experiences
• Proven team development and leadership experience.
• Industry or experience working in infrastructure or construction projects is highly desirable.
• Strong technical background in quality management is essential.
• Excellent communication and people skills, enabling you to build positive relationships with internal and external stakeholders.
• Proficiency in coordinating maintenance activities, managing work orders, and ensuring timely completion of tasks.
• Demonstrated project management skills and ability to lead initiatives through to completion.
• Comfortable working in fast-paced, complex, and changing environments.
• Experience supporting or conducting audits (internal or external).
• High attention to detail and a proactive approach to problem-solving.
• Experience supporting or conducting audits (internal or external).
• Providing exceptional customer service.
• What KONE can offer:
• Read more on https://careers.kone.com/en/

Benefits

Additional Information

Purpose The Service Manager leads and coaches the team of Maintenance Supervisors to reach the Maintenance operations targets and objectives.

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Company Intel

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