Customer Service Representative

Responsibilities

• Communication with the customers using our computer systems, answering phone calls, and replying to emails/chats
• Provide a best-in-class customer experience and represent our company in a professional manner
• Respond to customer inquiries through incoming calls, emails, and live chat
• Put forth ideas to develop new best practices to maximize the customer experience
• Demonstrate flexibility in dealing with the personal and stylistic differences of internal and external customers
• Build long-lasting customer relationships
• Research and resolve concerns to ensure customer retention and satisfaction
• Navigate a variety of computer programs and websites
• Your Shift:
• 1st Shift; Monday - Friday, 8:00 am - 4:30 pm

Requirements

• Strong verbal and written communication skills
• Strong interpersonal, problem-solving, follow-up, and organizational skills
• Proficiency in computer systems
• Ability to demonstrate empathy and the ability to build positive, trust-based relationships
• Develops and applied in-depth product knowledge following training
• Technical skills and aptitude with the ability to learn and apply new systems and tools quickly
• Requirements within this position:
• Ability to communicate and exchange accurate information and ideas so others will understand
• Regularly required to remain in a stationary position
• We Would Also Prefer:
• Ability to work collaboratively in a team-oriented environment
• Maintains a positive, professional attitude with a willingness to learn and adapt
• About Taylor Corporation
• The Employer retains the right to change or assign other duties to this position.
• Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
• Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

Benefits

Additional Information

Come Work w ith Us! Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/ Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul. Ready to build a career? It's time to look at Taylor. Your Opportunity: Taylor Corporation is looking for a Customer Service Representative in our North Mankato-MN facility. Work Authorization: To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

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