Sr. Director - Delivery

Responsibilities

• Delivery Leadership
• Own and drive the successful execution of complex, large-scale programs and projects across multiple clients.
• Ensure projects are delivered on time, within scope, and within budget while maintaining high quality standards.
• Establish and enforce delivery governance, methodologies, and best practices.
• Proactively manage risks, dependencies, and escalations to ensure smooth delivery.
• Drive continuous improvement initiatives to enhance delivery efficiency and client satisfaction.
• Program & Project Management
• Provide hands-on leadership and oversight for delivery teams.
• Monitor project health through KPIs, dashboards, and performance reviews.
• Ensure alignment of project outcomes with business objectives and client expectations.
• Champion agile, hybrid, or traditional delivery methodologies as appropriate.
• Client Engagement & Stakeholder Management
• Act as a senior point of contact for clients, building strong relationships and trust.
• Participate in executive-level discussions, status reviews, and steering committees.
• Ensure high levels of customer satisfaction and identify opportunities for account growth.
• Presales & Business Development Support
• Collaborate with sales and account teams in presales activities, including: Solution design and delivery approach definition
• Effort estimation and resourcing models
• Proposal development and client presentations
• Provide thought leadership and domain expertise to help win new business.
• AI & Innovation Initiatives
• Support and contribute to AI-related projects, including automation and data-driven solutions.
• Identify opportunities where AI can enhance delivery efficiency or client outcomes.
• Collaborate with cross-functional teams to pilot and implement innovative solutions.
• Qualifications & Experience
• 15+ years of experience in project/program management and delivery leadership.
• Proven track record of successfully delivering large and complex programs.
• Strong understanding of project management methodologies (Agile, Scrum, Waterfall, Hybrid).
• Experience supporting presales and business development activities.
• Demonstrated ability to lead global, cross-functional teams.
• Exposure to AI/ML, automation, or digital transformation initiatives is a strong plus.
• Excellent communication, leadership, and stakeholder management skills.
• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job.
• Applicants must be legally authorized to work in the United States on a full-time basis. We will not consider any applicants that require sponsorship for employment visa status either now or in the future.
• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
• Notice: We use E-Verify to confirm the identity and employment eligibility of all new hires.

Benefits

Additional Information

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Senior Director - Delivery is a strategic leadership role responsible for overseeing end-to-end execution of client projects, ensuring high-quality delivery, and driving customer success. This role combines strong program/project management expertise with leadership in resource planning, recruitment, presales support, and innovation initiatives including AI-driven solutions.

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