Executive - Business Channels (Operations & Customer Service)

Requirements

• Education/Qualification
• Malaysian citizen
• Fresh graduates or candidates with relevant work experience are welcome to apply
• Related working experience in financial institution or related field
• Possess customer interaction / cash handling / transaction processing / sales experience
• Special Skills
• Basic banking knowledge
• High level of integrity and accountability
• Excellent service mindset and communication skills and cross selling skills
• Professional appearance and courtesy
• Certification/Licensing Requirements (optional)
• FIMM / UT license
• PCE & TBE license
• About Hong Leong Bank
• Realise your full potential at Hong Leong Bank by applying now.

Additional Information

If you are looking to excel and make a difference, take a closer look at us... Key Responsibilities and Accountabilities Sales & Service Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results; Carry clear targets for specific products - CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops; Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling; Assist in calling up customers for service / sales interactions; Operations Carry out Branch RCSA through sample checking and effective rectification as applicable; Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner; Over-ride transactions as per Bank defined transaction limits; Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier); Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation; Observe and comply with the Bank's Code of Conduct & Ethics; Other Responsibilities Maintain confidentiality of customers and Bank's information in a responsible manner; Keep a clean, organized work area and maintain a professional appearance; Attend all trainings as applicable including e-learning/Workday; Filing of reports;. Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc; Carry out other duties as assigned periodically.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at hlb? Share your experience