Technical Product Owner - RDT DIA Customer Service

About the role

The Technical Product Owner drives the definition, alignment, and delivery of complex system capabilities across the RDT Customer and Service Enablement Team . Operating at the intersection of business and technology, you ensure that initiatives are strategically aligned, technically sound, and deliver measurable value. In this strategic role , you provide direction across Delivery Leads and Engineers, excel in stakeholder negotiations, and provide direction for mid to long-term goals. You will actively contribute to technical knowledge through publications , inspire innovation, and lead the design of complex multi-service solutions. You own and evolve the system-level vision and roadmap, translating strategic objectives into a prioritized backlog and guiding delivery from concept through implementation. You work closely with engineering teams to shape scalable, sustainable solutions, making informed trade-offs across architecture, performance, and time-to-market. In this role, you will be responsible for: Outcome Accountability & Execution : Own the product backlog for assigned systems, prioritizing features and operational needs based on business value and compliance. You will be accountable for the backlog execution in accordance with CSV and best QA practices. Actively champion high-value work and challenge low-impact efforts. Architecture & Non-Functional Excellence : Proactively ensure all solutions adhere to established architectural patterns, enterprise technology strategies, and non-functional expectations (performance, reliability, scalability). Business Collaboration: Partner closely with BPOs to align technical execution with commercial objectives, translating functional customer service needs into robust technical realities. System Ownership & Governance: Serve as the accountable System Owner, ensuring applications remain fit-for-purpose, secure, and fully compliant with IT governance throughout their lifecycle. Financial Responsibilities: Manage project budgets and resource allocation effectively, ensuring all initiatives are delivered within financial constraints and optimized. Knowledge Transfer & Operational Continuity: Drive the structured capture of product knowledge, comprehensive system documentation, and operational runbooks to ensure high availability and seamless operational handovers. Cross-Functional Coordination: Drive alignment across integrations, data workflows, and Managed Service Provider (MSP) coordination while actively participating in Agile ceremonies.

Requirements

• Strong understanding of modern knowledge , content, and learning ecosystems, including content lifecycle management, experience delivery, and platform integration.
• Experience translating business needs into scalable digital solutions across content, learning, product information, and experience platforms.
• Ability to design and optimize end-to-end information flows , leveraging structured content, metadata, search, analytics, and AI-enabled capabilities.
• Demonstrated experience defining tasks, coaching engineers, and successfully driving medium to large-scale technical initiatives .
• Expertise in Agile principles for iterative and adaptive project management. Ability to conduct sprint planning, backlog refinement, and retrospectives effectively.
• The ability to define, champion, and enforce non-functional requirements, including scalability, performance, reliability, and security.
• Deep experience with AP

Benefits

Additional Information

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Technical Product Owner - RDT DIA Customer Service Roche Digital Technology (RDT) is where innovation meets purpose. As a global team at the heart of Roche, we are a community of business-minded technologists committed to help shape tomorrow's digital future of healthcare. Our mission is to power Roche through cutting-edge digital technologies, harnessing the potential of artificial intelligence, data, and scalable tech innovations. Driven by purpose and passion, we're building a future where digital is a core strength across all of Roche, enabling smarter ways of working, unlocking human potential, and driving breakthroughs that truly matter for millions of patients around the world. At Roche, we o ffer a hybrid work model that combines flexibility with in-person collaboration. For now, we require our employees to be in our offices on average two days per week . The specific office days may vary depending on business needs, such as workshops, conferences, town halls, team meetings, and other collaborative events.

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