Gong Administrator

Responsibilities

• Own and administer Organizational -level Gong configuration, including platform governance, security controls, and standards for consistent usage.
• Define and maintain an ownership/RACI model for Gong administration between IT and CS Ops to eliminate ambiguity and ensure smooth onboarding and support.
• Own Gong user lifecycle management (provisioning/deprovisioning, role assignment, access reviews, and least-privilege access).
• Provide key data insights and reporting to stakeholders, reviewing and analyzing trends
• Deliver end-to-end CRM integration (setup, authentication, permissions alignment, ongoing maintenance), including the Gong integration user model and access controls required for CRM data ingestion/export.
• Troubleshoot integration issues and manage coordination with internal CRM admins and Gong Support as needed.
• Ability to collaborate with cross functional team deliver outcomes within the agreed OLA/SLA.
• Support new user onboarding with training, access management , permission sets.
• D ata capture, protection, and privacy-related configuration in Gong in partnership with security/compliance (as required ).
• Ensure administration actions follow internal security guardrails- especially for settings that affect user access and system configuration.
• Support User/training issues resolved via guidance and internal enablement materials .
• Maintain internal support documentation/FAQ and standard operating procedures for consistent support outcomes.
• Partner with business stakeholders to implement platform changes that enable reporting, scorecards, exports, and business workflows-while keeping configuration changes controlled and auditable.
• Help distinguish "real platform bugs" vs business/reporting requests and guide teams to the right resolution path.
• Required Qualifications
• 3+ years of experience administering Gong (that include access controls, permissions, and configuration governance).
• Bachelor's degree in computer science, Information Systems or related field.
• Experience with IT systems administration /business systems support, with ownership of SaaS tools in a controlled enterprise environment.
• Familiarity with Gong learning resources / structured training plans used to build admin expertise (self-serve learning + internal enablement).
• Experience operating under a shared ownership model where IT owns high-risk admin controls and business teams own enablement/reporting strategy.
• Proven
• Experience managing or supporting CRM integrations (Salesforce preferred ), including understanding of integration users, permission models, and troubleshooting.
• Strong documentation, stakeholder communication, and structured problem-solving skills (SOPs, runbooks, ticket triage).
• Stay up to date on everything Blackbaud, follow us on Linkedin , X , Instagram , Facebook and YouTube
• Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we're building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Requirements

• Job Title
• Gong Administrator ( Business System Analyst - Staff A )
• Location
• Hyderabad, India (Hybrid/Onsite-per business requirement)
• Work timing
• 1PM IST to 10PM IST ( Or as p er business requirement)

Benefits

Additional Information

Who are we At Blackbaud, we empower the people and institutions changing the world-accelerating human progress and building a future where resources move at the speed of need. Our mission is to provide cloud software, services, expertise , and data intelligence that empower and connect people to drive impact for social good, and our vision is to power an Ecosystem of Good® that builds a better world .

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