Global IT Service Desk

Responsibilities

• Perform problem and Level 1 incident management activities, including analysing, documenting, and managing incidents from various customer communication channels.
• Provide excellent customer service through daily interactions.
• Take ownership and responsibility for resolving issues.
• Troubleshoot end-user issues on software applications, hardware, network, telecommunication systems, and remote desktop support.
• Assist in developing and maintaining problem and incident management processes and procedures.
• Manage Incidents or Requests following IT processes and procedures.
• Willing to work on shifting schedules, including holidays and weekends, to meet operational requirements.
• Work Experience:
• Preferred Work Experience includes:
• Experience in an ITIL based environment is advantageous.
• Prior IT Help desk/Service Desk experience is required.

Requirements

• Necessary Qualifications include:
• Tertiary Degree or equivalent combination of education and work experience.
• Preferred Qualifications include:
• IT or engineering qualification.
• Global Disclaimer:
• US Only Disclaimer:
• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
• How to Apply:
• To submit your application, click "Apply" and follow the step by step process.
• Equal Employment Opportunity:
• QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Benefits

Additional Information

Primary Details Time Type: Full time Worker Type: Employee Responsible for providing high level of customer experience and resolution from various communication channels: phone, chat, email and portal for first level IT technical support globally covering both internal and external users. Perform IT Service Desk activities including the capture, analysis, escalation and management of Incident and Service Requests in alignment with IT policies and procedures.

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