Security Coordinator

Responsibilities

• Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*
• Ambassador towards the stores and area teams for the security department, services, standards and requirements
• Support a flexible portfolio of locations (typically 50-70), with scope adjusted based on evolving business needs
• Develop and lead a resilient crisis management strategy and framework for the Sales Market to prepare for, respond to, and manage crises that could affect our people, reputation, and business operations
• Regularly review threat landscape, assess their impact, and create/train crisis response plans
• Represent the Security function within company's Business Continuity framework
• Provide security expertise and support for special events such as high-profile company events, meetings, and designer events.
• Work closely with policy owners (CoE/WB, H&S, Travel H&S, LP) and provide feedback on identify risks and gaps
• Oversee risk management and compliance processes in alignment with global and local standards, ensuring effective crisis, risk, and incident handling for all security service areas
• Set expectations and deliver on internal control activities, frameworks, investigations and audit plans
• Conduct risk assessments and store security audits, ensuring compliance with internal policies
• Ensure accurate reporting of all audit and internal control outcomes through global tools and communicate findings to relevant stakeholders
• Regularly review results, identify and respond to compliance gaps or vulnerabilities and collaborate with relevant functions to establish corrective action plans, update procedures and enhance guidelines
• Support and reinforce a strong health and safety culture across all areas of the business
• Plan policy awareness campaigns, support in implementing control measures and deliver trainings (H&S, LP, CoE, etc.)
• Monitor KPIs, analyze trends and recommend actions
• Leverage technical knowledge of security systems to assess compliance with Green Security Standards
• Support the execution of loss prevention strategies to reduce shrinkage
• Participate in fraudulent investigations
• Serve as a key business partner to the SM Security Manager, fostering a high-performing culture within the team and sales market
• Promote a data and risk-based approach and culture within the team and across the sales market
• Manage the end-to-end lifecycle of security work orders, from request intake and approval through completion and closeout
• Oversee invoice processing for security services, ensuring accuracy, proper documentation, and alignment with agreed scope and rates
• Track and reconcile work orders and invoices, identifying discrepancies, ensuring timely payments, and maintaining budget accuracy follow up.
• Coordinate stakeholders and plan activities for a successful Yearly Stock take process (including vendor and tech readiness, training sessions and analysis steps)
• Support vendor management activities, including participation in tender processes, ensuring contracts meet internal requirements, remain up to date, and align with business and compliance standards
• Support ad hoc security responsibilities, including inventory processes, investigations, store audits or other related tasks.
• We are looking for people with...
• Bachelor's degree in Security Management, Risk Management, Business Administration or related discipline.
• Minimum of 3 years' experience in a security, risk or compliance-related role.
• Experience in retail, distribution or multi-site environments
• Strong understanding of auditing, compliance and risk assessment methodologies
• Familiarity with information security frameworks (e.g., PCI DSS) and loss prevention systems
• Analytical mindset with a continuous improvement approach
• Knowledge of security systems, audit tools, loss prevention and risk management techniques
• Proactive problem solver with strong organizational skills
• Effective communicator, capable of influencing and engaging across all levels of the business
• High ethical standards with a strong sense of accountability
• Fluent in English; other languages are an advantage.
• WHY YOU'LL LOVE WORKING HERE
• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
• You'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
• We are an inclusive company where you're encouraged to be yourself at work
• You will have access

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