Technical Architect

Responsibilities

• Provide exceptional technical consulting and guidance via email, web and/or phone for our customers using Gong product(s) to a variety of audiences, including executive-level technical decision makers.
• Master and maintain expertise of Gong's product lines and its integration ecosystem for 3rd party solutions - including telephony systems, web conferencing, calendar/email, CRM, and Gong's API framework.
• Lead, contribute to, or participate in multiple customer engagements concurrently.
• Execute technical consultation, discovery, and design workshops with customers and partners (onsite or remote) - capturing the business problem(s) and recommending a successful Gong solution.
• Plan, guide, and execute data migrations from competitive solutions to the Gong platform.
• Conduct virtual technical overviews and knowledge transfer sessions to Customers.
• Produce detailed technical design/guidance documentation as needed.
• Confidently respond to high-profile, high-impact customer escalations.
• Liaise weekly with Engagement Managers on project status, issues, and remaining effort on project deliverables.
• Work closely with customer's technical and security teams to instill confidence in deploying and integrating Gong with internal systems in accordance with their IT governance policies.
• Assist pre-sales teams in gathering technical requirements and providing level of effort estimates for prospective customers.

Requirements

• 6+ years of experience in system, technical, or solution architecture - preferably in a Cloud, SaaS, and/or enterprise software environment.
• Excellent communication skills (verbal and written), and ability to translate complex technical concepts for non-technical audiences
• Experience with RESTful and JSON API implementation and integration approaches
• Familiarity with server-side and client-side programming language concepts and use cases
• Strong CRM experience and architecture knowledge (Salesforce.com, HubSpot or Dynamics preferred).
• Experience with SaaS applications that support large-scale business processes.
• Experience advising on data migrations, mergers, and splits preferred
• Ability to work with various customer Ops & Technical teams.
• SSO configuration & troubleshooting experience.
• Excellent instincts and ability to interface seamlessly with senior-level executives.
• Bachelor's Degree.
• Willingness to travel.

Benefits

Additional Information

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world's most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. As a Technical Architect on our Professional Services team, you will be at the forefront of the post-sale experience for customers with complex technical needs. You will be responsible for translating our customer's functional aspirations into outcome-driven solutions wrapped around Gong's integration ecosystem. As the technical solution owner, you will work hand-in-hand with Professional Services Engagement Managers and Consultants on integration discovery, design, testing, and deployment activities throughout a customer engagement. You will also work cross-functionally with Gong Support, Engineering, Product, and R&D counterparts to deliver high-value customer outcomes. Technical Architects are curious, innovative, and empowered to solve the customer challenges of today, while thinking strategically to delight our customers long term.

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