Support & Quality Fulfillment Specialist

Responsibilities

• Production, Quality Control, Support Functions
• Produce high-volume manufacturer package inserts (85,000-130,000 monthly), including printing, folding, bundling, and delivering materials within strict production timelines.
• Ensure compliance with FDA and regulatory standards by verifying accuracy, legibility, and alignment with purchase order requirements; perform ongoing quality control checks.
• Execute and review customer mail merge communications, including urgent regulatory mailings, conducting final quality checks to ensure accuracy and prevent distribution errors.
• Maintain and troubleshoot production equipment (e.g., printers, folders) to ensure optimal performance and minimize downtime.
• Provide operational support to repack and medical teams, including on-demand reprints, literature fulfillment, and print production for events.
• Manage trade show and marketing materials by coordinating distribution, tracking inventory and returns, and maintaining event assets in ready-to-use condition.
• Incoming projects
• Support diverse cross-functional projects, including both short-term initiatives and ongoing programs, adapting to evolving business needs.
• Manage project operations such as sample distribution programs, including tracking, reporting, inventory control, and maintenance of internal ordering platforms.
• Coordinate and fulfill internal and external kit assembly, special shipments, and promotional materials, ensuring accuracy and on-time delivery.
• Provide inventory management, storage, and fulfillment support for various business teams, including event materials, awards, and specialty items.
• Other/Special projects as needed
• Support large-scale kit assembly and distribution initiatives for community outreach programs and corporate events, including shipments to underserved communities.
• Coordinate high-volume annual marketing campaigns (e.g., flu kits), including assembly, labeling, and distribution to thousands of customers and distribution centers within strict seasonal deadlines.
• Assist with manual, process-driven initiatives such as certified customer communications and follow-up tracking in support of cross-functional teams (e.g., Credit).
• Execute a variety of marketing and market development programs, including kit production, fulfillment, and logistics coordination.
• Mail sort/delivery, metering
• Receive, sort, and process incoming mail, including digital scanning and distribution to appropriate stakeholders.
• Manage shredding, document disposal, and archiving processes in accordance with company and compliance requirements.
• Prepare and meter outgoing mail, with a focus on time-sensitive and regulatory communications.
• Coordinate delivery of outbound mail to postal services, ensuring accuracy and timeliness.
• SPECIFIC KNOWLEDGE & SKILLS:
• Ability to operate equipment (i.e. electric/manual pallet jack, company vehicle, office equipment with limited maintenance duties).
• Excellent driving record with no violations.
• Proficient computer skills using various software programs.
• Quality Control and production.
• GENERAL SKILLS & COMPETENCIES:
• Good time management skills and the ability to prioritize work
• Very good attention to detail and accuracy
• Customer service oriented
• Ability to plan and arrange activities
• Very good interpersonal communication skills
• Very good written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a team environment
• Ability to multi-task
• Establish productive working relationships at multiple levels within the organization
• MINIMUM WORK EXPERIENCE:
• Typically 1 or more years of related experience.
• PREFERRED EDUCATION:
• Typically High School education, vocational training and/or on-the-job training.
• TRAVEL / PHYSICAL DEMANDS:
• Travel typically less than 10%. Office environment. Must be able to lift up to 70 pounds without issue. Must be able to work standing or sitting for extended periods at a time depending on the project demands.
• The posted range for this position is $30,943-48,348, which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the p

Additional Information

This is a PART-TIME role (Mondays, Wednesdays and Fridays), based out of our Bastian, VA distribution center. This position is responsible for the support functions to the US Team including working with designated computer programs and systems to fulfill and produce materials on demand. Being available for inquiries and conversations with the team, coordination of projects and materials for deadlines, continual QA inspections during production, equipment maintenance as needed, all with strong time management in a multi-task environment. In addition, this position is responsible for delivering and picking up mail via an assigned route. Sorts and scans mail. Meters all outgoing mail and delivers to the post office. Inspects and maintains equipment.

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