Regional Account Director

About the role

The Regional Account Director is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long-term relationship. The Regional Account Director anticipates client needs and delivers to outperform on our contractual commitments and builds financial plans while striving to exceed revenue and profitability targets. The Regional Account Director creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving, and in conjunction with the Work Dynamics leadership team, understands the firm's strategy and goals and can translate those into the business opportunities and success. Supervisory Responsibilities The Regional Account Director leads a team of talented individuals to deliver an integrated multi-disciplined service to the account across the portfolio consisting of office, lab and manufacturing facilities. The services provided consist of facilities management, project management, portfolio strategy, transaction management, lease administration and occupancy planning. The Regional Account Director will have several direct reports as well as some matrix reports. The candidate will be an innovative, forward thinking, creative individual with the highest ethical standards. The candidate must possess strong communication skills, be able to build effective relationships, drive success, be able to influence others to achieve results and provide overall leadership to the team. Reporting relationships The Regional Account Director will report to the Group Account Executive and matrix to the Global Account Director. Roles & Responsibilities Leadership Establishes the vision and strategy of the regional account plans and ensuring the client receives exceptional delivery Understands the key business drivers, focuses the team to ensure those priorities are aligned with our deliverables Ensures the account team is high performing and takes proactive action when required to refresh/enhance Hires, attracts, and retains a team of top talented employees; improves team performance through regular coaching and feedback; provides recognition Champions Inclusion for the team, acts as a sponsor for building a diverse team of talented individuals, with a focus on ensuring the Regional and Global Diversity & Inclusion strategy is delivered upon. Builds and maintains a best-in-class agile culture across the whole team in the region ensuring that we act as One Team & deliver integrated services to the client Acts a coach to the team, demonstrates coaching rather than directive style. Is an expert in allowing the team to manage with minimal intervention, with ability to intervene and coach where needed Client/Stakeholder Management Serves as single point of contact for JLL's service delivery and escalation point Accountable for the service delivery to meet contractual obligations of JLL Builds and manages relationships with key stakeholders in [the account] organization Develops and implements a business plan which meets clients and JLL's objectives for the account Develops and maintains a detailed understanding of clients business and key factors influencing their requirement for our services Manages new scope effectively Financial Management Be responsible for achievement of the agreed financial targets for the account; revenue, expenses and Operation excellence targets. Lead the development of the client budgets and forecasts in accordance with the financial timetable. Meets the agreed growth targets for the account. Looks for opportunities to cross-sell services. Responsible for collection of fees from the account as well as tracking of outstanding payments. Contract Management Ensures adherence to the contract requirements and intents Responsible for the achievement of key performance indicators, service levels and other measures as contracted. Meets all the KPI/CPI's and ensures no penalties to the management fees Work with global account team and in region team to manage any contract change request Operations Responsible for management oversight of all resources involved in the delivery of services, e.g., recruitment, performance assessment etc. Actively manages the professional development of all direct reports Prepares and implements a Succession Plan for the account Develops, implements and manages all regional initiatives and programs for the account Drives client specific initiatives such as savings targets, benchmarking and best practices Sources, transfers and implements best practices to the account through bringing outside in Successfully communicates and commercializes successes and compliments to maintain a positive momentum Drives regional consistency in the account e.g., in reporting, standard operating procedures, systems and HR practices Establishes consistency in client reporting in eac

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Location - Singapore What this job involves:

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