Customer Service Officer (Bowling Centre)

Responsibilities

• Operations & Facilities: Oversee daily centre operations, including lane assignments and ensuring facilities (house balls/shoes) are organized and sanitized.
• Financial Management: Manage front-desk cashiering duties, including transaction processing and daily end-of-day payment reconciliation.
• Communication & Bookings: Manage and respond to email and phone enquiries regarding lane availability, corporate bookings, and general information.
• Service Excellence: Deliver high-quality service and manage the full cycle of lane reservations for Club Members, guests, and the general public.
• Regulatory Compliance: Enforce adherence to official game rules and safety regulations during all bowling leagues and competitive events.
• Data Administration: Manage the accuracy of bowlers' records, including the timely update of league standings, competition results, and handicap ratings.
• Sales & Promotion: Actively promote bowling packages, membership programs, and special events to enhance guest engagement.
• Operational Mobility: Ability to travel and work at Westwood Bowl (Bukit Batok) or other designated as required by operational needs
• We want you, if you have/are:
• Min. GCE 'O' Levels.
• Proficiency in Microsoft Excel is required for data entry and record maintenance.
• Strong interpersonal skills with a friendly, sociable, and service-oriented personality.
• A positive learning attitude and a proactive approach to tasks.
• Ability to work independently, remain resourceful, and stay self-motivated.
• Flexible to work on a shift-rotation basis, including weekends and public holidays.
• Basic computer literacy (MS Office).
• Starting salary will commensurate with qualifications and relevant work experience. We regret that only shortlisted candidates will be notified.

Additional Information

BOWLING EXECUTIVE Location: Tessensohn Clubhouse (near Farrer Park MRT) As a Bowling Executive, you will report to our Senior Bowling Manager .

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