Sr IT Asset Specialist, CMDB

Responsibilities

• Enterprise CMDB Ownership
• Serve as the enterprise business owner and lead for the ServiceNow CMDB.
• Define and mature CMDB data quality frameworks, standards, operational policies, and data quality controls.
• Establish enterprise-wide accountability models for Configuration Item (CI) ownership and stewardship.
• Drive continuous improvement initiatives focused on CMDB health, data integrity, relationship mapping, and lifecycle accuracy.
• Define and monitor CMDB KPIs and health metrics, including completeness, correctness, compliance, and reconciliation performance.
• Lead remediation initiatives addressing stale, duplicate, orphaned, or non-compliant CI records.
• Partner with infrastructure, cloud, application, and ServiceNow platform team to ensure consistent onboarding and maintenance of CI data.
• Collaborate with ITAM Sr. Governance Specialist role to oversee CI taxonomy, naming standards, normalization, reconciliation rules, and Common Service Data Model (CSDM) alignment.
• Provide strategic direction for discovery, service mapping, and automated data ingestion processes supporting the CMDB.
• IT Asset Management Leadership
• Lead enterprise IT asset management data quality and operational maturity initiatives across hardware, software, cloud, and virtual assets.
• Ensure asset lifecycle processes align with operational, financial, security, and compliance requirements.
• Drive improvements in asset inventory accuracy, reconciliation processes, and technology asset visibility.
• Partner with Procurement, Finance, Security, and operational teams to ensure alignment between asset records, contracts, inventories, and CMDB data.
• Develop scalable reporting and analytics capabilities supporting operational and executive decision-making.
• Collaborate closely with Sr. HAM and SAM specialists on software and hardware compliance initiatives, including audit preparation and remediation activities.
• Coordinate enterprise responses to internal and external audit requests related to technology assets, CMDB data quality, and configuration management controls.
• Identify opportunities to automate manual processes and improve operational efficiency across ITAM and CMDB functions.
• Reporting, Analytics & Data Insights
• Develop and maintain executive dashboards, operational scorecards, and other reporting for CMDB health and IT asset management.
• Deliver actionable analytics supporting operational management, risk reduction, incident response, vulnerability management, and change enablement processes.
• Produce recurring and ad hoc reporting for technology leadership, audit teams, cybersecurity, finance, and regulatory stakeholders.
• Analyze trends, data gaps, and operational risks to support continuous service improvement initiatives.
• Drive increased visibility into technology dependencies, lifecycle status, ownership, and compliance posture.
• ServiceNow Platform Strategy & Enablement
• Partner with ServiceNow platform team, architects, and engineers to define and execute

Benefits

Additional Information

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship. Role Overview The Senior IT Asset Specialist, CMDB is a experienced level individual contributor responsible for the operational integrity, and continuous improvement of the organization's CMDB and IT Asset Management capabilities. This role serves as the enterprise business owner for CMDB and IT asset data management practices, ensuring the accuracy, completeness, and reliability of configuration and asset data across infrastructure, applications, cloud platforms, and end-user environments. This position provides enterprise leadership for CMDB data integrity, asset lifecycle management, operational reporting, audit readiness, and cross-functional data stewardship initiatives. The role partners extensively with the ServiceNow platform team and many other groups including Infrastructure, Security, Engineering, Architecture, Service Management, Finance, Procurement, Risk, and Audit teams to contribute to building and maintaining an accurate, complete and highly trusted CMDB. The ideal candidate is a senior ITSM/ITAM professional with deep ServiceNow expertise, strong database or governance experience, and the ability to influence enterprise stakeholders while driving operational maturity across CMDB and IT asset management functions.

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