Instructional Support Coordinator

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At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every day. Learn more about our recruitment process. Job Requisition ID: 2026-01104 Time Type: Full time Employee Group: Staff Job Category: Academic Delivery Support Employment Type: Temporary Department: Faculty of Mathematics - Undergraduate Office - Projects and Instructional Support Hiring Range: $80,248.28 - $100,310.35 Posting Information: This posting is for an existing vacancy. This position is being offered as a temporary contract. Contract end date: April 30, 2027 Job Description: Primary Purpose The Faculty of Math offers a wide variety of large multi-section first and second year courses, the administration of which is a non-trivial task. The Instructional Support Coordinator - MATH (ISC - M) acts as a central point of contact for the administrative duties of such courses while at the same time providing continuity from one term to the next. Administrative support includes: advice to instructors regarding course specific practice and university/faculty policies and procedures; managing graduate teaching assistants (TAs), undergraduate markers and co-op students; on-boarding sessional instructors; coordination of operational activities; and maintenance of course repositories and archives. ISC - M also takes an important role in teaching MATH courses. Key Accountabilities Teaching - Develop their teaching skills and maintain currency with research into teaching and learning - Teach up to three sections per year - Prepare instructional material according to guidelines set out by curricular committees or the teaching team - Assist with the creation of marking schemes and solution sets for assignments and tests - Facilitate development of assessment material when called upon - Provide feedback on changes to course materials based on prior offerings of the course and information from students Personnel Management The ISC - M will manage graduate teaching assistants (TAs), undergraduate markers and co-op students including, but not necessarily limited to the following activities: - Provide day-to-day support and supervision of personnel - Provide educational software and course specific training - Evaluate the performance of TAs, undergraduate markers and co-op students - Supervise and evaluate co-op work term reports - Provide feedback on initial employee budgets - Allocate employees for proctoring midterms and final examinations - Manage interpersonal issues arising from the conduct of TAs, undergraduate markers and co-op students and involve other stakeholders as appropriate Technology and Online Pedagogy - Maintain familiarity with the various technologies commonly used in core and service teaching including, but not limited to, o LEARN o Odyssey o Crowdmark o Mobius o iClickers o Akindi - Oversee setup, first level trouble shooting and access to training for all course personnel to any of the needed technologies - Provide advice to the teaching team based on current scholarship in teaching and learning Course Support: Instructors The ISC - M will provide support services to course instructors including, but not limited to, the following: - Onboard new instructors - Communicate course expectations based on prior offerings to the teaching team - Maintain an archive of course material and provide suitable documents upon request - Draft and post administrative documents such as course outlines, course timetables, and agenda of teaching team meetings - Arrange for textbook orders, the posting of course notes or the posting of previously prepared digital assets as needed ensuring that related deadlines are met - Maintain the course web site in the University's designated learning management system (LMS) - Document and report academic integrity violations - Provide periodic updates about student progress (grades, feedback) - Provide knowledge and interpretation of university/faculty policies and procedures Course Support: Students - Respond to student enquiries related to o course administration, o requests for exceptions, o requests for regrading, o midterm and final examination conflicts, o the AccessAbility Office, and o academic content beyond the skill of the TAs. - Direct students to the campus' various support services including, but not limited to, advisors, counsellors, the police and WUSA - Investigate complaints regarding the failure of learning technologies used in the course Course Support: Assessment The Instructor/Coordinator will manage assessment activities including, but not limited to, the following: - Consult with the instructional team to decide the types of assessments to be used and

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