Partner Success Senior Manager

About the role

We are looking for a Senior Partner Success Manager to join our Wishlist team in São Paulo . In this high-impact role, you will act as a strategic Key Account Manager, fully owning the relationship with a selective portfolio of approximately 10 Tier 1 partners in Brazil (our most critical, complex, and high-value accounts). Your mission is to shift partner management from an operational, reactive approach to a proactive, insight-driven function. You will lead strategic initiatives, dive deep into performance data to drive business growth, and introduce structured, scalable processes to elevate how we manage our top partnerships.

Responsibilities

• Act as a trusted advisor to our partners, deeply understanding their business to influence decisions and foster long-term, high-impact partnerships.
• Lead structured weekly partner interactions supported by performance reports. Translate complex data into actionable, trend-based insights and concrete growth recommendations.
• Establish clear, scalable, and repeatable processes to bring structure and efficiency to the Wishlist team's operations without losing flexibility.
• Proactively identify opportunities to increase business volume, build joint business plans, and collaborate with
• Commercial Finance, Value Management, and Marketing to optimize commercial terms and marketplace profitability.
• Partner internally with diverse product, engineering, and operations teams to optimize user experience and drive integration efforts with key partners.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Requirements

• Proven experience in Commercial, Success or Key Account Management, specifically handling high-value enterprise accounts and complex stakeholder structures.
• Comfort working with data (advanced Excel/Google Sheets) to back up recommendations, track KPIs, and build credibility with partners.
• Demonstrated ability to build, formalize, and optimize internal processes, bringing organization to fast-paced environments.
• Exceptional interpersonal and negotiation skills, with the confidence to handle demanding partners and navigate tough conversations.
• Advanced level of English in a professional environment.
• Self-starter mindset; a profile that moves away from pure execution and focuses on driving business outcomes and visibility of results.
• WHAT WE OFFER YOU
• With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life.
• Our flexible benefits program allows you to customize some of the benefits, according to your needs!
• Our benefits include:
• WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.
• WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content.
• HEALTHCARE: Health, dental, and life insurance.
• FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring

Benefits

Additional Information

Your wellbeing, our mission. Join a company shaping a healthier world. GET TO KNOW US At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep-all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we're on a mission to make every company a wellness company. We believe work should be fulfilling, inspiring, and balanced. Here, you'll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. Join us in redefining the future of wellbeing!

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