Deputy Chief Information Officer - Customer Engagement

Requirements

• Graduation with a Bachelor's degree from an accredited college or university in a related field, plus five (5) years of related experience, including three (3) years of experience which were in a management capacity.
• Licenses and Certifications Required:
• None.
• Experience developing, implementing and maturing enterprise project/portfolio management organizations.
• Experience managing customer relationships for effective delivery of programs and service.
• Experience implementing Citywide or enterprise technology programs that align operational initiatives with organizational goals and strategies.
• Experience improving business capabilities through technology modernization, process improvement, and enterprise change management efforts.
• Experience leading and mentoring technical teams within complex organizations, including developing future leaders and supporting succession development initiatives.
• Notes to Candidate:
• To view the detailed Recruitment Profile for this position, please click here.
• To view the City of Austin recruitment video, please click here.
• Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Please click HERE for more information.
• Austin Technology Services
• ATS is comprised of multiple service areas, each with a unique focus:
• Customer Engagement works hand-in-hand with City departments, ensuring technology is aligned with business needs. Through Business Relationship Management, Service Portfolio Management, and the

Benefits

Additional Information

About This Position Job Description: Deputy Chief Information Officer - Customer Engagement Purpose: Under general direction from the Chief Information Officer, this position identifies the City's long-term goals and aligns them with efficient and cost-effective business technology solutions and identifies the approach for achieving those goals and appropriate alignment. This position provides strategic direction and management of complex IT programs and policies through partnerships with City management and departments. Duties, Functions and Responsibilities: Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Assists in the planning, development, and implementation of City-wide IT strategies. Plans, organizes, coordinates, manages, and directs the day-to-day operations of the assigned Austin Technology Services (ATS) business technology unit. Oversees the preparation of the departmental business plan and budget. Directs programs to monitor, evaluate, and improve customer service delivery. Leads the planning, development, and implementation of City-wide IT policies. Leads continuous improvement of operations, decreases turnaround times, streamlines work processes, and works cooperatively and jointly to provide quality customer service. Represents the Chief Information Officer at meetings as requested. Translates strategic direction into tactical projects and programs to produce the desired outcome. Responsibilities - Supervisor and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills, and Abilities: Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of Federal, State, and Local laws, ordinances, and policies. Knowledge of supervisory and managerial techniques and principles. Knowledge of budgeting methods and systems. Knowledge of various hardware and software applications. Skill in oral and written communications. Skill in conflict resolution and problem solving. Skill in collecting, analyzing, and interpreting applicable research data. Ability to effectively plan for and use of technical and staff resources. Ability to prioritize and meet deadlines, and objectives. Ability to multi-task. Ability to evaluate operational performance and implement changes.

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