Founders Associate

About the role

As a Founder's Associate at INFINIT, you own a portfolio of customers across your market. But "own" means something different here. You're not just checking in on renewals or answering tickets. You are the single person your customers call when something isn't working, when they have a question, or when they need help getting more out of the product. Your day is shaped by their needs and you respond fast, solve creatively, and figure out how to make the product work better for them. There's no product manager between you and the product. You are the product manager. You'll work directly with an engineer and get into the code yourself through tools like Claude. You see what customers need, you figure out the solution, and you ship it. Think of it as being a founder for your portfolio: you handle the relationship, you see the opportunity, and you make it happen. You don't need a technical background. You need to be razor-sharp, hungry to learn, instinctive about what customers want, love talking to customers, and the type of person who plays with AI prompts at midnight because you can't stop finding new ways to solve problems. Diversity and Inclusion INFINIT promotes an inclusive culture that seeks equity and values different perspectives. We are proud to be an equal opportunity employer and consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.

Additional Information

Job Title: Founder's Associate - Product Type: Full-time Location: London What about us? Launched in 2023, INFINIT is a fast-growing fintech scale-up operating in multiple countries across Europe and Americas. At INFINIT we are on a mission to reshape the future of SMEs with AI at the forefront. Our all-in-one operating system has banking at its core, and empowers small business owners and their teams to seamlessly manage and optimize every aspect of their business with AI agents. By focussing on specific industries, INFINIT delivers tailored, high-value solutions, while building innovative AI products to further unlock significant growth opportunities for our customers. INFINIT operates globally, with ambitions to further expand its footprint to redefine the fintech landscape for SMEs worldwide. Join us on the INFINIT journey as we revolutionise the SME economy and drive meaningful impact through innovation 🚀

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