General Manager

Requirements

• Degree or diploma in Hospitality Management, Business Administration, or related field.
• Minimum 4 years of experience as Assistant General Manager required.
• Should be able to work independently and with minimum supervision.
• Excellent customer service skills.
• Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
• Have a strong attention to details.
• Must be able to multi-task.
• Must be a team player.
• Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead

Benefits

Additional Information

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. Location: Bikini Beach Resort PCB We are seeking a General Manager responsible for managing property operations on a day-to-day basis to assure optimum performance and continual improvement in the five key result areas: guest service, employees, sales/marketing, property appearance, and profit/financial control. Coordinates, directs, and manages the staff and everyday hotel operations to achieve profitability, guest satisfaction, and efficiency while maintaining standards set by the company assuring 100% guest satisfaction. Essential Duties and Responsibilities include the following. Other duties may be assigned. - Always approaches all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor. - Promotes a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner. - Welcomes guests and fosters customer loyalty through his/her friendly manner. - Oversees the operations functions of the hotel. - Always remains readily accessible to guests and employees. - Holds regular briefings and meetings with all head of departments. - Ensures full compliance to Hotel operating controls, SOP's, policies, procedures and service standards. - Leads all key property issues including capital projects, customer service and refurbishment. - Handles complaints and oversees the service recovery procedures. - Responsible for the preparation, presentation, and subsequent achievement of the hotel's annual operating budget. - Manages on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. - Maintains a strong understanding of P&L statements and the ability to react with impactful strategies. - Ensures that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, and Property Operations are on target and accurate. - Maximizing room yield and hotels revenue through innovative sales practices and yield management programs. - Overseeing and managing all departments and working closely with department heads daily, ensuring career progression and development. - Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements. - Makes reservations and processes guests' check-ins and check-outs as needed. - Be aware of the availability of rooms at the hotel on any given day to ensure revenue is maximized. - Act as Concierge, Bellman, Valet, Shuttle driver, Housekeeper and problem solver as needed. - Monitors all no-show charges, researches credit card discrepancies, and processes chargebacks. - Conducts routine inspections of the public areas of the hotel daily, weekly, and monthly, recognizing and correcting any potential safety hazards and addressing cleanliness issues. - Ensures property, grounds, physical plant, and work areas maintained to standard. - Solicits guest feedback regarding hotel services and facilities and takes corrective action to solve any deficiencies. - Monitors the Guest feedback on Trip advisor, OTA's etc. and hotels GSTS and RSTS surveys. - Reviews employee performance and conducts disciplinary actions and terminations. - Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, Direct billing, etc. - Investigates, reports, and coordinates all hotel accidents that are employee and guest related. - Aids in the selection and continuous training of staff to provide high quality service to guests. - Updates availability information in the Property Management System as required. - Covers shifts of all departments as needed. - Ensures hotel staff is provided with uniforms and name tags, and upholds property grooming standards. - Maintains contact lists for all staff, vendors, and any emergency situations. - Prepares and processes invoices for all departments. - Ensures team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events. - Has a good knowledge of all systems and standard operating procedures of Front Office. - Performs any other duties as assigned by management.

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