Virtual Patient Specialist - (On-Site)

Benefits

Additional Information

As a Virtual Patient Specialist, you will serve as the first point of contact for patients utilizing our WelcomeWare Kiosk system. You will assist patients with check-in, payment processing, appointment scheduling, document collection, and real-time support while ensuring an exceptional patient experience across all supported clinic locations. Job Duties of the Virtual Patient Specialist: Patient Check-In & Support - Serve as the first point of contact for patients utilizing the WelcomeWare Kiosk system. - Monitor incoming patient assistance requests and Live Agent alerts in real time. - Assist patients with appointment verification, check-in, and sign-in procedures. - Provide prompt, professional, and empathetic assistance to patients throughout the check-in process. - Coordinate with clinic staff regarding patient concerns, scheduling issues, and follow-up needs. Payment Processing & Financial Responsibilities - Review and verify patient balances, including copays, deductibles, coinsurance, and outstanding balances. - Collect patient payments accurately and securely through approved payment systems. - Ensure payment receipts are delivered to patients. - Add appropriate account alerts regarding balances, payment preferences, and follow-up requirements. - Escalate insurance and billing concerns when appropriate. Scheduling & Appointment Management - Schedule follow-up appointments according to clinic scheduling guidelines. - Assist patients with appointment modifications and cancellations. - Maintain waitlists when appointments are unavailable. - Email appointment calendars and confirmations to patients as needed. - Coordinate scheduling concerns with clinic front desk teams. Document Collection & Medical Records Support - Collect and verify required patient documents, including identification cards, insurance cards, and physician referrals. - Review uploaded documents for clarity and completeness. - Upload patient documentation into the appropriate electronic medical record. - Ensure all required patient information is accurately documented and maintained. Reporting & Administrative Functions - Generate and upload daily operational reports, including Appointment Summary Reports and Wallet Reports. - Complete daily Daypack responsibilities, including payment registers, transaction history reports, and sign-in documentation. - Review and reconcile daily patient sign-in records. - Prepare next-day reports and identify patients requiring follow-up assistance. - Maintain accurate documentation of patient interactions and operational activities. Compliance & Quality Assurance - Maintain compliance with HIPAA regulations and company privacy policies. - Protect confidential patient information at all times. - Follow established payment processing and documentation procedures. - Ensure accuracy and completeness of patient records and transactions. - Communicate urgent patient needs or operational concerns to supervisors and clinic staff. Additional Responsibilities - Support Fair Lakes office operations during periods of lower patient volume. - Assist with patient collections, plan of care activities, and other administrative projects as assigned. - Adapt to evolving WelcomeWare processes and support additional clinic locations as the program expands. High school diploma or GED required. - Customer service, medical office, call center, healthcare administration, or patient access experience preferred. - Strong computer skills and proficiency with Microsoft Office applications. - Ability to learn multiple software platforms and technology systems. - Excellent verbal and written communication skills. - Strong attention to detail and organizational abilities. - Ability to multitask and prioritize work in a fast-paced environment. - Ability to work independently while maintaining a high level of accuracy. - Ability to maintain confidentiality and professionalism at all times. - Availability for a full-time schedule, Monday through Friday. The Ideal Candidate Is: - Patient-focused and service-oriented. - Detail-oriented and highly organized. - Dependable and accountable. - Comfortable working with technology and multiple systems simultaneously. - A positive team player who enjoys helping others. - Professional, adaptable, and solutions-focused. - Committed to delivering exceptional patient experiences. Our Virtual Patient Specialists Enjoy the Following: - Competitive compensation - Excellent benefits package, including 401(k) - Health, dental, and vision benefits - Paid time off plus major holidays - Ongoing training and professional development For questions regarding the position, please contact us at resumes@thejacksonclinics.com . Our Staffing Director will promptly reply to you.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Usphysicaltherapy2? Share your experience