Genesys Cloud - Architect

About the role

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

Additional Information

- Works with customers as needed to translate design requirements into application solutions, ensuring the requirements are met according to the team's and practice area's standards and best practices. - Communicates with project manager/client to identify application requirements. - Ensures applications meet the standards and requirements of both the client and project manager. - Conducts tests of the application for functionality, reliability, and stabilization. - Deploys/implements the application to the client. - Maintains and supports existing applications by fixing problems, addressing issues, and determining the need for enhancements. - Demonstrates concern for meeting client needs in a manner that provides satisfaction and excellent results for the client, leading to additional opportunities within the client account. - Performs all tasks within the budget and on time while meeting all necessary project requirements. Communicates regularly if budget and/or scope changes. - Demonstrate professionalism and leadership in representing the Company to customers and vendors. - Core PureCloud handler development & maintenance. - Monitor and respond to system errors. Participate in on-call rotation. - Follow-up on and resolve outstanding issues in a timely manner. - Update customer to reflect changes in system configuration as needed. - Ability to lead a group of CCaaS developers and quality analysts by providing them necessary technical mentoring. - Ability to multi-task is imperative. - Participate in interviewing candidates and making hiring recommendations. - Accurately forecast utilization and consulting revenue. - Establishing and executing ongoing personnel technical training and growth plans - Understand system hardware/software to be able to identify problems and provide a remedy. - Handle TAC/Engineering escalations as directed by the team lead or team manager.

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Company Intel

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