Finance & Client Operations Partner

Responsibilities

• Where you will have impact
• Customer Account & Subscription Management
• Oversee and maintain complex customer accounts and subscriptions, ensuring records are accurate, current, and aligned with contractual requirements.
• Manage updates across billing-related workflows with a high level of precision, especially in cases involving non-standard structures or customer-specific needs.
• Act as a trusted operational partner in resolving account issues efficiently while maintaining a strong customer-centric mindset - making calls independently when the situation demands it.
• Help ensure financial operations support both internal accuracy and external satisfaction.
• Sales Contract Processing & Invoice Execution
• Process complex sales contracts and deals in accordance with established policies, timelines, and internal controls.
• Review deal details carefully and coordinate proactively with Account Managers and relevant stakeholders to clarify requirements before execution.
• Customize invoices to reflect customer preferences and agreed-upon billing structures where applicable.
• Anticipate billing risks or inconsistencies early and take action to prevent downstream issues - using good judgment to move forward even when information is incomplete.
• Escalation Ownership & Operational Improvement
• Serve as the primary point of contact for complex billing issues and escalations, driving timely resolution and clear communication across stakeholders.
• Prioritize tasks and decisions based on business impact, balancing urgency, accuracy, and customer experience - deciding independently when clear direction isn't available.
• Partner cross-functionally to identify opportunities for process enhancement, standardization, and automation within billing and finance operations.
• Provide structured recommendations that reduce manual effort and improve efficiency over time.
• Support onboarding of new team members by sharing knowledge, offering guidance on complex cases, and acting as a go-to resource within the team.
• About our team
• Lighthouse's Finance Operations function plays a critical role in supporting a fast-moving, global business with operational rigor and customer focus. The team sits close to the commercia

Additional Information

Our Mission: Why Lighthouse? At Lighthouse, we're on a mission to revolutionize commercial strategy as hospitality's most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue. With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren't just building software-they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act. Lighthouse Values: Our guiding light We are Lumineers . Our shared values keep us on a collaborative path fostering a cultural and customer centric environment Pursuit of greatness : We're innovators who care deeply about our customers' success. Our team brings their best work, stays curious, and delivers excellence through attention to detail Meaningful work matters : We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward Elevate each other : We don't just work together - we grow together. What unites us is understanding each other as people and working toward shared goals We're more than just a workplace - we're a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry's most exciting rocket-ship? 🚀 Job Details 💼 Growth Operations - Business Operations 📍 Denver, CO 🕜 Hybrid 💰 Salary Range: $81,000.00- $99,500.00

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