IT EUC Engineer

Responsibilities

• End User Computing (EUC) & Technical Support
• Provide Level 2/3 technical support, including handling critical and emergency incidents .
• Manage end-user devices (desktops, laptops, mobile devices) across Windows, macOS, iOS, and Android platforms.
• Perform software imaging, deployment, and distribution using tools such as Intune or equivalent.
• Support Microsoft 365, Active Directory, Azure AD, and Group Policy administration.
• Conduct user onboarding and basic system training when required.
• Infrastructure & Networking Support
• Support and troubleshoot LAN/WAN, Wi-Fi, VPN, and firewall connectivity issues.
• Assist in configuration and maintenance of network devices (switches, routers, access points).
• Monitor system and network performance, ensuring high availability and reliability.
• Work with vendors and internal teams for escalation and resolution of infrastructure issues.
• Service Delivery & Operations Management
• Perform Move, Add, Change (MAC) activities for IT systems and users.
• Manage incident, problem, and change processes , including root cause analysis and preventive actions.
• Support release and patch management to maintain system security and compliance.
• Ensure adherence to defined Service Level Agreements (SLAs) and service quality standards.
• IT Asset & Lifecycle Management
• Manage full lifecycle of IT assets: procurement, deployment, maintenance, and retirement.
• Handle warranty claims, break-fix coordination, and hardware/software replacements .
• Maintain asset inventory and configuration records (SACM) .
• Track and manage End-of-Life (EOL) / End-of-Support (EOS) assets and refresh planning.
• Monitoring, Backup & Data Management
• Monitor IT systems, networks, and services, responding to alerts proactively.
• Manage data backup, archival, and restoration processes to ensure data integrity and availability.
• Governance, Documentation & Continuous Improvement
• Develop and maintain technical documentation, SOPs, and procedural guides .
• Support IT policy implementation and ensure compliance with internal standards.
• Participate in technology planning, assessment, and improvement initiatives .

Requirements

• Diploma/Degree in Information Technology, Computer Science, or related field.
• 3-5 years of experience in EUC/Desktop Engineering within a managed services or enterprise environment.
• Strong knowledge of Windows OS, Active Directory, Group Policy, and Microsoft 365 .
• Hands-on experience with Intune or endpoint management tools .
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLAN, VPN) .
• Experience supporting network devices (Cisco, Fortinet, Aruba, etc.) is an advantage.
• Familiarity with ITIL processes (Incident, Problem, Change Management).
• Experience with backup solutions, monitoring tools, and asset management systems is preferred.
• Strong troubleshooting, communication, and documentation skills.
• Preferred Certifications
• Microsoft (MD-102, Azure)
• CompTIA Network+ / Security+
• CCNA or equivalent

Additional Information

IT EUC Engineer (L2/L3 - EUC & Network Support) Position Overview This role is responsible for end-to-end EUC engineering and operational support within a managed services environment , with additional responsibility for network troubleshooting and infrastructure support . The engineer is expected to operate at L2/L3 level , handling escalations, performing root cause analysis, and ensuring SLA-driven service delivery.

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Company Intel

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