IT Support Engineer

About the role

Monarch is a powerful, all-in-one personal finance platform designed to help make the complexity of finances feel simple again. Since launching in 2021, we've become the top-recommended personal finance app by users and experts. Our goal? To take the stress out of finances so our members can focus on what truly matters. We are a team of do-ers led by experienced entrepreneurs who are passionate about helping our members reach their financial goals. We're hyper focused on building a product people love, and on finding every edge that helps us do that better. AI is core to how we operate: every person on the team uses it as a partner to sharpen judgment, move faster, and expand what's possible. We're not looking for tool mastery, we're looking for fluency and curiosity. What matters is that AI is part of how you work today and that you're actively raising your own bar on how to use it well. As a fully remote company (even before COVID!), we welcome applicants from almost anywhere. Our team collaborates synchronously mostly from 9 AM - 2 PM PT and embraces asynchronous work to stay connected across time zones. Join us on our mission to transform lives by simplifying money, together. Monarch is seeking an IT Support Engineer to join our team during a period of hyper-growth. Reporting directly to the IT Manager, you will own day-to-day IT support for Monarch teammates while improving the systems, documentation, automations, and access workflows that keep the company moving quickly and securely. You will be a key partner to People, Security, and Business Ops to ensure onboarding, off-boarding, device security, and SaaS access are reliable, auditable, and scalable. As we scale rapidly following our Series B and continued subscriber growth, you'll play a critical role in building a world-class IT foundation for a fast-moving fintech company.

Responsibilities

• Own IT support operations - serve as the initial point of contact for hardware, software, and access requests across our fully distributed team, triaging and resolving issues efficiently with a high standard for response time and quality.
• Build Scalable Automations and AI Workflows - build and maintain automations and AI workflows using tools like Okta Workflows, n8n, OpenAI, Claude and similar platforms to streamline provisioning, requests, and routine operational work.
• Support and strengthen our security posture - help implement and maintain IT security best practices including endpoint protection, SSO/MFA enforcement, and compliance with data privacy standards.
• Manage device lifecycle and MDM - oversee procurement, configuration, deployment, and off-boarding of employee devices through our MDM platform (Kandji) and logistics partners, ensuring security and compliance at every stage.
• Identify opportunities to scale and improve - proactively spot inefficiencies in our IT processes, recommend and deploy tooling improvements, and help build scalable documentation and self-service resources as the team grows.

Requirements

• 3+ years of hands-on IT Support, Engineering, and/or Systems Administration experience (preferably in a remote or distributed environment) .
• Experience supporting and administering MacOS devices, common SaaS tools, and employee endpoints in a cloud-first environment (experience with Kandji/Iru strongly preferred) .
• Working knowledge of Identity and Access Management (IAM) and Identity Governance Administration (IGA) concepts such as SSO, SCIM, least privilege, role-based access, provisioning, and de-provisioning (Okta experience required) .
• Demonstrated ability to develop complex automations using Okta Workflows , n8n , or similar iPaaS/automation tools as well as incorporating and working with 3rd party apis.
• Strong verbal and written communication, strong customer service instincts, and the ability to manage multiple requests with clear prioritization.
• Comfort operating in a security-conscious environment, including device compliance work, access audits, and partnering with Security on process and controls.
• A proactive, continuous-improvement mindset. You look for root causes, document what you learn, and reduce repeat issues over time.
• Experience within a high-growth B2C or SaaS startup environment

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