Certificate Support Associate

Requirements

• Fresher or Minimum of 1 year of experience in customer support, help desk, or call center environments is required.
• Excellent verbal and written communication skills.
• Strong customer service mindset with professional phone and email etiquette.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• High attention to detail and accuracy in documenting customer interactions.
• Self-motivated and capable of working with minimal supervision.
• This is an in-office position - 24/7 shift at our office in Chennai (Office Address: Block 8, 5th Floor, DLF Cybercity, 1/124, Mount Poonamallee Road, Manapakkam, Chennai - 600089)
• Ideal Candidate Profiles, Talents, and Desired Qualifications:
• Experience handling customer interactions across multiple communication channels (phone, email, chat).
• Familiarity with CRM, ticketing, or customer support tools.
• Basic working knowledge of Windows operating systems and Microsoft Office applications.
• Keyboard proficiency.
• Prior experience in a compliance-driven or regulated environment is a plus.
• Knowledge of cybersecurity, SSL/TLS, or technical products is an added advantage but not mandatory.
• Sectigo is an Equal Opportunity Employer.
• Our "One Sectigo" culture fosters a strong sense of belonging and supports a respectful, inclusive workplace free from discrimination and harassment.
• Use of Artificial Intelligence (AI) in Our Hiring Process at Sectigo:
• To enhance your experience, Sectigo may use Artificial Intelligence (AI) tools during the recruitment process. We are committed to using AI responsibly and transparently, ensuring fairness, accuracy, and human oversight at every stage.
• Global team. Global reach. Global impact.

Benefits

Additional Information

We are looking for a Certificate Support Associate to join our growing global team at Sectigo. The Customer Support Associate is responsible for delivering exceptional customer service by handling inbound and outbound customer interactions via phone, email, and live chat. This role focuses on resolving customer inquiries, troubleshooting issues, providing product guidance, and ensuring a high level of customer satisfaction. The specialist works closely with internal teams to ensure timely resolution of customer concerns and contributes to maintaining long-term customer relationships. This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam. Here are the core functions, responsibilities, and expectations for this role: Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. Triage customer issues related to products, services, and account management. Provide clear and accurate information about company products, services, policies, and procedures. Document customer interactions, issues, and resolutions accurately in internal systems. Independently manage and resolve customer support cases; escalate complex issues when required. Collaborate with internal teams such as Technical Support, Validation, Sales, and Operations to ensure customer satisfaction. Maintain a high standard of customer service and adhere to defined service level agreements (SLAs). Contribute to continuous improvement initiatives by providing feedback on recurring customer issues. Perform other duties as assigned, aligned with company initiatives and business needs. Additional tasks associated with this position may be assigned in response to company initiatives and business needs. Education: Bachelor's degree in business, communications, information technology, a related field, or equivalent practical experience is strongly preferred.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Sectigo? Share your experience