Regional Account Manager

Responsibilities

• Act as the primary operational contact and trusted advisor for strategic customers across the region.
• Build and maintain strong customer relationships, ensuring high levels of satisfaction, retention, and adoption of TD SYNNEX services.
• Serve as the escalation point for service-related issues, driving timely resolution and effective stakeholder management.
• Monitor and manage operational performance against agreed Service Level Agreements (SLAs).
• Analyse service performance data and deliver regular SLA and operational reporting to customers.
• Lead monthly operational reviews and quarterly business review meetings with customers and internal stakeholders.
• Drive effective communication between customers and internal teams regarding service updates, process improvements, and system changes.
• Work closely with Operations, Supply Chain, Sales, Vendor Management, and other business functions to ensure seamless service delivery.
• Identify opportunities for continuous improvement and implement solutions that enhance customer experience and operational efficiency.
• Ensure operational processes are understood, followed, reviewed, and continuously improved.
• Support data integrity across internal systems and contribute to process optimisation initiatives.
• Proactively identify risks and challenges, driving corrective actions before they impact service delivery.
• Represent TD SYNNEX professionally in all customer interactions and internal engagements.

Requirements

• We're not looking for perfection-we're looking for someone who takes ownership, builds relationships, and thrives on solving complex challenges.
• Experience in Account Management, Customer Success, Service Delivery Management, Supply Chain Operations, or a similar customer-facing role.
• A positive, proactive, and customer-centric approach with the confidence to challenge constructively when needed.
• Strong relationship management and stakeholder engagement skills.
• Excellent communication skills with the ability to influence at all levels of an organisation.
• Proven ability to manage complex customer issues and drive resolutions to completion.
• Strong analytical and problem-solving capabilities.
• Experience managing or reporting against Service Level Agreements (SLAs).
• Ability to work independently while managing multiple priorities in a fast-paced environment.
• Strong organisational and time management skills.
• Process-driven mindset with a focus on continuous improvement and delivering results.
• Excellent attention to detail and data accuracy.
• Strong Microsoft Office skills, like Excel and Copilot
• Experience working with CRM systems.
• SAP experience would be advantageous.
• Understanding of operational, logistics, supply chain, or service delivery processes would be highly beneficial.
• Don't meet every single requirement? Apply anyway. If you're excited about building long-term customer partnerships, solving operational challenges, and delivering exceptional service while contributing to a team that values trust, accountability, and collaboration, we'd love to hear from you.
• At Shyft Global Services, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dar

Benefits

Additional Information

At TD SYNNEX, we're looking for a customer-focused Regional Account Manager to drive operational excellence and build strong strategic relationships with some of our most important customers across Europe. This isn't a traditional sales role. It's about being the trusted advisor, escalation point, and operational expert who ensures our customers receive an exceptional experience while helping TD SYNNEX deliver on its commitments. We're not here to sell you a job. We're here to invite you into a culture that values curiosity, celebrates diverse perspectives, and believes that great leadership starts with listening. If you're passionate about relationship management, problem-solving, operational excellence, and delivering world-class customer experiences, this is your opportunity to make a real impact. Why You'll Love Working Here Here's a list of some of our perks, but what really sets us apart is the way we work together. We're big on trust, transparency, and making space for moments that matter: Hybrid working. Private healthcare, matched pension, enhanced parental & family leave. "Moments that matter" paid time off. Four Business Resource Groups supporting inclusion and belonging. Clear progression paths and benchmarked salaries. Sustainability - we're building a greener future. A culture that values every voice and celebrates diverse perspectives. These values drive everything we do; they're not just posters on the wall: Own it Grow and Win Dare to Go Do the Right Thing We believe that when our values guide our actions, we build stronger teams, deeper relationships, and a future full of possibility. We're proud to be a Disability Confident employer and welcome applicants from all backgrounds. If you need adjustments during the recruitment process, just ask.

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