Education & Customer Success Specialist

About the role

SE Active is the exclusive partner for Technogym in Singapore & Malaysia, managing everything from equipment sales to after-sales services and warranty protection. SE Active aims to be the market leader in offering total wellness solutions in both countries, with a customer-first approach to meet fitness and wellness needs. The company's focus is on growing the brand's presence and anchoring market dominance while providing the Technogym experience by embodying its core values. About Technogym For more than 40 years, we at Technogym have been helping people live healthier and happier lives. If 70 million people in the world train on our equipment every day, it's not just a matter of chance. We are the global experts of wellness, be it for fitness, health, or sports. Reaching over 100 countries in the world, Technogym has brought wellness through movement to thousands of locations around the world. Technogym produces top-notch fitness equipment found in luxury property gyms and has been the Official Supplier of the Olympic Games for ten consecutive editions, from Sydney 2000 to Milano Cortina 2026, supporting Olympic athletes in their quest for excellence. Job Overview: As an Education & Customer Success Specialist, you will play a key role in elevating Technogym's brand experience through impactful education, customer engagement, training excellence, and relationship management. You will work closely with internal teams, partners, trainers, and customers to drive product adoption, customer satisfaction, and long-term engagement with Technogym's wellness ecosystem. This role combines elements of wellness education, customer success, account support, coaching, community engagement, and event coordination. You will empower internal teams, B2B partners, and end consumers with in-depth product knowledge and training support, while also building strong customer relationships and a network of certified personal trainers and wellness advocates. You will serve as a key point of contact in ensuring customers receive a seamless experience throughout their journey - from onboarding and training to ongoing engagement and retention. Through proactive support, product education, and community activation initiatives, you will help customers maximize the value of Technogym solutions while strengthening brand loyalty and advocacy. The ideal candidate is passionate about fitness, wellness, and customer experience, with strong communication and interpersonal skills. You are a confident trainer and relationship builder who thrives in dynamic environments, enjoys engaging with diverse audiences, and is committed to delivering exceptional education and customer experiences across markets.

Responsibilities

• Internal Product Education & Sales Enablement
• Lead ongoing product education and training initiatives for the sales team throughout the year.
• Ensure all sales team members complete Technogym's product storytelling assessments and maintain a minimum performance score across all products.
• Identify underperforming team members and conduct targeted coaching and training sessions to strengthen product knowledge and storytelling capabilities.
• Maintain a minimum personal product knowledge rating, as assessed by the Regional Education & Training Manager, to qualify for delivering storytelling assessments.
• Develop and update training materials, user guides, and educational resources to support internal product learning and customer engagement.
• Customer Onboarding, Training & Success Management
• Support the onboarding of new customers by guiding them through product setup, training, and adoption to ensure a smooth customer experience.
• Conduct quarterly product refresher trainings and ongoing educational sessions for key account clients in collaboration with their internal training managers.
• Coordinate and deliver on-site product training during new equipment installations, ensuring all facility staff receive relevant training materials via the Technogym Trainer Portal.
• Facilitate post-delivery product education sessions for home customers. Where required, coordinate with certified freelance personal trainers from the Technogym training network to deliver training sessions.
• Create and implement customer success plans that outline customer goals, milestones, adoption strategies, and engagement initiative

Additional Information

Job Title: Education & Customer Success Specialist Location: Singapore Employment Type: Full-Time Reports To: Country Manager Salary Range: SGD6,500 - SGD7,500 Job Highlights: Be part of a global leading wellness brand , Technogym , that powers Olympic athletes and is trusted by luxury gyms, health clubs, and elite sports teams worldwide. Be part of a high performing team that challenges individual growth while continuously innovating in the fitness and wellness industry. Access Technogym world-class fitness equipment for personal training as part of our staff benefits.

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