Contact Center Supervisor

Responsibilities

• Lead, coach, and develop a team of representatives to drive performance and service excellence
• Monitor team productivity, call metrics, and performance trends to improve outcomes
• Support escalations and complex issues while ensuring high-quality resolutions
• Oversee scheduling, timekeeping, and adherence to workforce expectations
• Identify and implement process improvements using data and interaction analytics
• Ensure compliance with data accuracy, policy structure, and regulatory standards
• What You Bring
• High school diploma required
• 3+ years of leadership experience in a high-volume contact center
• 1+ year of experience in P&C insurance
• Experience with Five9, Power BI, and Guidewire
• Active 20-44 insurance license
• Strong leadership, analytical, and organizational skills
• Ability to thrive in a fast-paced, metrics-driven environment
• Desire to live Slide's Core Values.
• What Slide Offers To You
• 2023 - 2026 BEST PLACE TO WORK - Tampa Bay Business Journal
• 2024, 2025 & 2026 TOP WORKPLACE - Tampa Bay Times & USA TODAY

Benefits

Additional Information

Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose and Technology. At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded! As a Contact Center Supervisor , you'll guide a high-performing team, drive operational excellence, and play a key role in shaping customer interactions within a dynamic P&C insurance environment.

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Company Intel

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