Operational Excellence & Process Transformation Consultant

Responsibilities

• Identifying, assessing and leading on the implementation of opportunities for operational performance improvement, automation and AI-enabled operations management to reduce cost, increase productivity, and enhance customer experience.
• Applying Lean / Systems Thinking to design future-proof operating models and digitally enabled solutions.
• Performing data-driven diagnostics of operational performance to identify waste, rework, and automation opportunities.
• Using process intelligence, AI-enabled process management and other accelerators to drive end-to-end transparency, uncover opportunities, and measure outcomes.
• Designing and deploying AI-enabled operations - combining the process, the data and the AI worlds to deliver tangible benefits.
• Ensuring alignment across stakeholders by using collaboration and delivery management tools to track progress, benefits, and risks.
• Shaping and delivering AI-led transformations and re-platforming initiatives, integrating operational and technology perspectives.
• Defining KPIs and reporting frameworks to baseline, measure, and demonstrate the value delivered.
• Taking an active role in developing our Operational Excellence propositions, methods, and tools.
• Your skills and experience

Requirements

• Proven expertise in Operational Excellence - Lean / Six Sigma etc., with demonstrable benefits delivered.
• Strong experience in digitally enabled operations: business process documentation, optimization and automationbalancing between technical, operational

Additional Information

About Baringa Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence - all powered by advanced technology, data, AI and digital innovation. Clients value Baringa's collaborative approach and the way its teams integrate seamlessly - all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors. Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World's Best Management Consulting Firms. Our Operational Excellence & Intelligent Automation practice is looking for a Management Consultant with 5-7+ years of experience in Operational Excellence and Process Intelligence to join our growing team in Sofia, Bulgaria. At Baringa, Operational Excellence (OE) is about partnering with clients to solve their most complex challenges and deliver future-ready operations. We go beyond re-designing processes - our focus is on embedding AI, Automation, Process Intelligence and AI-enabled BPM that scale operational benefits, accelerate transformation, and build long-term capability. We combine Lean and Systems Thinking with Intelligent Automation, AI, Process Intelligence, Cost Optimisation and Behavioural Change to unlock measurable impact for our clients. We help clients not only digitise and automate but also strengthen their teams, leaders and operational culture - embedding sustainable capability and long-term performance improvements. As part of our team, you will shape and deliver transformational programmes across industries including Financial Services, Products & Services, Energy & Resources, Pharmaceuticals & Lifesciences, and Government. This is an exciting opportunity for experienced professionals who want to work for a top tier global management consultancy, offering the associated world-class global client base, dynamic engagements, training, travel, reward and career development opportunities. You will also help us build our practice by supporting rewarding internal initiatives and new business opportunities, contributing to the continued growth of the firm in Sofia and globally.

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