Banking Fraud Customer Service Officer (Shift)

Responsibilities

• Manage and review fraud alerts generated by multiple monitoring systems across all banking segments, and liaise with law enforcement and relevant authorities as required.
• Provide 24/7 fraud monitoring support to enable early detection, prevention, and mitigation of fraudulent activities across the Bank's products and services.
• Monitor, analyze, and investigate fraud alerts using internal and scheme-based tools for card transactions (Issuing, Acquiring, and ATM) as well as e-payment transactions.
• Conduct transaction verification and customer confirmation calls to validate suspicious activities.
• Maintain and manage whitelist parameters to minimize false positives while ensuring effective fraud detection.
• Handle customer-reported cases of unauthorized or suspicious transactions in accordance with internal procedures and regulatory requirements.
• Respond promptly to urgent requests from the Commercial Affairs Department (CAD) or regulatory and enforcement authorities, including account freezing outside normal business hours.
• Provide accurate account and transaction information to support internal reviews, regulatory inquiries, and external investigations.
• Perform preliminary investigations into suspected fraud or scam cases, including evidence gathering, documentation, and case escalation where necessary.
• Analyze data from confirmed fraud cases to identify emerging fraud patterns, trends, and control gaps, and contribute to continuous improvement of fraud prevention measures.
• Requirement :
• Bachelor's degree in Finance, Business, Information Technology, Cybersecurity, or a related discipline.
• Willingness and ability to work on a rotating shift schedule, including weekends and public holidays.
• Strong analytical, problem-solving, and investigative skills with high attention to detail.
• Knowledge of cybersecurity principles, fraud prevention techniques, and regulatory compliance requirements, including AML and financial crime controls.
• Proven team player with strong interpersonal and communication skills, able to engage effectively with internal stakeholders, customers, and external authorities.
• High level of integrity, responsibility, and commitment to safeguarding customer and bank interests. -Ability to adapt quickly and perform effectively in a fast-paced, constantly evolving environment.
• PERSOL Singapore Pte Ltd - UEN No. 200007268E - EA License No. 01C4394 -EA Registration No. R23117785 (Lok Ding Hann)

Additional Information

Fraud Customer Service Officer (Shift) Salary : Below $4,000 + Allowance : $320 Location: Ang Mo Kio Working Shift: 9am to 9pm / 9pm to 9am Work arrangement : work 2 days and rest 2 days.

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