Senior Admission Officer

About the role

What This Role Is Every year, thousands of Indian students decide they want to study in Australia. Behind that decision is a family that has weighed options, saved carefully, and placed genuine trust in the people helping them navigate what comes next. The application - the documents, the portals, the deadlines, the back-and-forth with universities - is where that trust either holds or it doesn't. When an application is submitted late, or with a missing document, or with a discrepancy that could have been caught, the student pays the price. A delayed offer. A missed intake. A year lost. This is not an abstract risk. It happens constantly, across the industry. And it happens because the people doing the work don't have the depth of knowledge, the attention to detail, or the sense of ownership that the job actually requires. Kaaiser has spent more than 27 years building the most trusted study-abroad brand in India for the Australia corridor. The institutional relationships, the university partnerships, the reputation with families across the country - all of it rests on the quality of what happens at the application stage. This role is where that quality gets made. You own the full application lifecycle for Australian university students - from first document review to offer received - and you are the person accountable for getting it right. What Makes This Role Different Most admissions processing roles at study-abroad agencies are high-volume and low-ownership. You process what comes in, you submit what you can, and you move on. The accountability for outcomes is diffuse. The standards are inconsistent. The training is thin. This is not that. Kaaiser's position in the Australia corridor is built on a track record that no newer entrant can replicate - and that track record depends on people who treat every application as if their name is on it. You will work within systems that are more structured, with university relationships that are more mature, and with a level of institutional trust that gives you access others don't have. The broader overseas education industry is contracting. Kaaiser is growing. The reason is exactly this: when families are making higher-stakes decisions with less margin for error, they go to the brand they trust. Maintaining that trust is the job. What You Own The application review process Review student applications against Australian university eligibility criteria and identify gaps before submission Verify academic documents for accuracy, completeness, and authenticity - and coordinate with internal teams to resolve discrepancies before they become problems Own the quality of every application that leaves your desk; errors caught here are not rework, they are the work Application submission and portal management Submit applications through StudyLink and university-specific portals within defined timelines and in compliance with university standards Maintain adherence to internal SOPs at every stage of submission Track application status across your portfolio and follow up proactively to drive outcomes to closure Documentation and compliance Maintain accurate, complete records of applications, offers, and all related communications Ensure data confidentiality and compliance with admission standards are non-negotiable baselines, not afterthoughts Flag any systemic compliance gaps to the team lead Coordination and internal support Work closely with counselors and internal teams to ensure smooth handoffs and clean information flow Respond to application-related queries professionally and within expected turnaround times Support the team in maintaining quality benchmarks across application volume What Success Looks Like The markers below reflect where Kaaiser's admissions function is today. We'll calibrate the specifics once you're in the seat. These are directional, not fixed. In your first few weeks, you'll be building fluency - learning the university portfolio, the portal systems, the internal SOPs, and how the team operates. The signal that you're on track early is not volume; it's accuracy. You're asking the right questions, catching the right things, and not letting anything move forward that shouldn't. By the middle of your first year, the work should feel owned. Your applications are submitted on time, your error rate is low, your follow-ups are happening before anyone has to ask, and the counselors and team leads who work with you trust what comes from your queue. You're not being managed through the process; you're running it. Over time, what you build is a standard. The way you handle documentation, the way you manage your pipeline, the rigour you bring to every submission - that becomes the reference point for what good looks like on the team. Applications you touch don't come back for rework. The specifics will be calibrated once you're in the role. The direction won't change. What You Bring You have at least two years of direct experience

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