Associate, Digital Review Team Senior Analyst
External
Westernunion · LithuaniaFull-timeHybridToday
Compliance
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Responsibilities
- Analyze digital transactions to make sure that no fraudulent activity is involved.
- Communicate with Western Union customers to verify details regarding specific money transfers when needed, as well as support our customers with their identity verification ensuring that Compliance regulations are met.
- Resolve complex problems and decide when to escalate a case or to proceed with the regular transaction / customer profile verification handling procedures.
- Resolve complex problems independently and participate in process improvements, operational and employee satisfaction initiatives, projects for professional and personal growth.
- Role Requirements
- 1 to 2 years of experience in an Associate role within Digital Review team or in similar position.
- Fluency in English is required, written and verbal.
- Proven strong communication skills.
- Proven Customer and result oriented mindset.
- Experience working on added value projects.
- Analytical, independent decision-making and problem-solving skills.
- Ability to work on rotating shifts (including weekends and holidays).
- Work Shift
- Hybrid
- Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
- BENEFITS AND OTHER DETAILS
Benefits
Your Lithuania specific benefits include:Private Health Insurance (3 options)Life & Accident InsuranceAdditional days offWide variety of discounts and special offersFree Fitness facilitiesVolunteering activitiesReferral programSalaryThe monthly gross base salary range is 1,531 - 2,041 EUR. This range represents anticipated low and high end of the salary for this position. Actual salaries will vary based on candidate's qualifications, skills and competencies.Other DetailsEstimated Job Posting End Date:07-15-2026 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.Health insurance
Additional Information
Associate, Digital Review Team Senior Analyst - Vilnius, Lithuania Does playing a critical role in protecting customers sound exciting to you? How about working for a global company in an advanced team that is passionate about investigating digital fraudulent activities? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it's time to join Western Union as an Associate, Digital Review Team Senior Analyst. Western Union powers your pursuit.
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