Team Lead AML Operations

About the role

Our AML Operations team sits at the heart of SumUp's compliance function, responsible for keeping our platform safe, trustworthy, and fully aligned with regulatory requirements across the EU. The team handles transaction monitoring, PEP and sanctions screening, and law enforcement requests - work that directly protects millions of small businesses and their customers. As Team Lead, you'll step into a critical role managing a team of 11 investigators and analysts, ensuring they're supported, high-performing, and operating to the highest compliance standards - all while helping shape how the team evolves as automation is introduced into day-to-day operations.

Responsibilities

• Lead and manage a team of AML Operations investigators and analysts, setting clear performance targets, conducting reviews, and building meaningful development paths for each team member.
• Manage the incoming case pipeline, ensuring cases are prioritized correctly and processed within required timeframes across transaction monitoring, PEP/sanctions screening, and law enforcement requests.
• Work closely with Compliance and AML teams to ensure all operations align with current regulatory requirements and escalate issues where necessary.
• Identify process gaps and inefficiencies, and take the initiative to drive improvements that increase team output and quality.
• Own the team's training programs, keeping content current with regulatory changes and company policy updates.
• Monitor and report on the effectiveness of AML/KYC controls, providing clear insight to key stakeholders.
• You'll be great for this role if...
• Solid experience in KYC/AML within a financial institution, with a strong understanding of regulatory requirements and compliance frameworks.
• Proven track record of managing and coaching a team, including performance management and supporting individual development.
• Experience handling case pipeline management, with the ability to prioritize work and build structured plans under pressure.
• Strong analytical mindset with a detail-oriented, quality-focused approach and the ability to investigate issues through to resolution.
• Comfort working across cross-functional teams, with clear and confident communication skills and the ability to build trusted relationships with stakeholders.
• Ability to adapt quickly in a changing environment, picking up new policies, systems, and processes with a proactive and accountable approach.
• Why you should join SumUp:
• 🌍 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our modern Sofia office. This involves an office-first setup.
• 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced.
• 🚀 Enrollment onto our Virtual Stock Option program: you will own a stake in SumUp's future success.
• 📚 A dedicated annual L&D budget of €2000 and 10 paid days of educational leave which can be used to attend conferences and/or advance your career through further education.
• 🏖️ Generous time off: 25 days of paid leave, plus one extra day per year of service (up to 35), along with public holidays and special leave options.
• 🏥 Peace of mind: additional health insurance and life insurance.
• 💪 Stay active: on-site yoga and a co-sponsored Multisport card offering access to hundreds of sports facilities.
• 🍽️ Meal support: benefit from a tax-free food voucher program plus flexibility via our Re:Benefits platform.
• 🚌 Easy commute: free shuttle buses connecting directly to Joliot-Curie metro station.
• 🌴 Break4me: 1-month sabbatical after 3 years of service.
• 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team.
• About SumUp
• Be empowered to do more that matters.
• At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance, and customer relationships.
• SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, color, religion or religious belief, ethnic or national orig

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