Collections Associate

Responsibilities

• Generate and distribute SOAs (Statement of Account) reflecting open invoices and balances due to assigned customers on a regular cadence
• Utilize customer Transportation Management Systems (TMS) to obtain invoice status updates used to reconcile against internal records
• Develop and maintain open lines of communication with assigned customer AP contacts to follow up on past due balances and secure payment commitments
• Address customer inquiries and disputes related to outstanding balances, working closely with internal departments as needed to clarify issues and expedite resolution
• Investigate and resolve instances related to unapplied cash, ensuring accurate and timely application of funds to the correct invoices
• NOTE: This position is on-site M-F at our downtown Indianapolis, IN office
• #LI-ZH1

Additional Information

Today's logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career. About The Role : Collaborating closely with the Spot Sales Team and AR Billing Team, The Collections Associate reports to the Collections Team Lead and/or Collections Manager and is responsible for ensuring their assigned customer accounts remain current and accurately reflect all financial transactions. This position plays a critical role in managing the company's accounts receivable by actively pursuing outstanding customer payments and ensuring the timely collection of all receivables. Ideal Candidate and Qualifications (Requirements): Candidates should have an accounting, finance, business management, or similar background. You will be highly detail oriented, possess strong communication and organization skills, and excel in a fast paced, high-volume environment. - Associate's degree required, bachelor's degree preferred - 2+ years of previous accounts receivable / collections experience in a fast paced, high-volume position in lieu of a degree - Prior logistics industry experience a plus - Intermediate to advanced computer knowledge required - Must be able to sit at a desk for extended periods - Full time, in office position

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