Information Security Client Compliance Analyst

Responsibilities

• Client & Stakeholder Communication
• Act as the primary point of contact for client information security due diligence requests
• Communicate clearly and professionally with clients, vendors, and internal stakeholders
• Explain information security concepts and processes in plain, non‑technical language
• Track requests and provide regular updates to ensure expectations are managed effectively
• Due Diligence Coordination
• Coordinate the completion of client security questionnaires and due diligence requests
• Gather required information from internal teams (e.g. IT, Security, Legal, Compliance)
• Ensure responses are accurate, consistent, and submitted on time
• Maintain records of completed due diligence activities and supporting evidence
• Process & Quality Improvement
• Help improve templates, FAQs, and standard responses to enhance efficiency and clarity
• Identify common client questions or pain points and suggest improvements
• Support broader GRC initiatives where needed

Requirements

• Essential :
• Excellent written and verbal communication skills
• Strong customer service mindset, with a professional and helpful approach
• Highly organized, with good attention to detail
• Ability to manage multiple requests and deadlines simultaneously
• Comfortable working with a variety of stakeholders at different levels
• 2- 5 years of prior experience, preferably in an information security or client facing role.
• Bachelor's degree preferred, equivalent experience and/or certifications also considered.
• Preferred:
• Basic understanding of information security, risk, compliance, or GRC concepts
• Experience responding to client questionnaires or third‑party assessments
• Familiarity with standards such as ISO 27001, SOC 2, or supplier due diligence processes
• Learning & Development
• Full support will be provided to build knowledge in information security and GRC
• Ideal for someone early in their infosec or risk career, or transitioning into the field
• A positive attitude and willingness to learn are more important than deep technical expertise
• Who This Role Suits
• This role is well suited to someone who:
• Enjoys working in a client‑facing or service‑oriented role
• Is confident communicating complex topics in a clear, friendly way
• Wants to develop a career in information security without needing a technical background
• #LI-JB1 #ASSOCIATE
• What You Can Expect from Us
• At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow-professionally and personally.
• Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.
• Let's empower, collaborate, and inspire.
• Let's be #BrilliantTogether.
• About ISS STOXX
• Visit our website: https://www.issgovernance.com
• View additional open roles: https://www.issgovernance.com/join-the-iss-team/
• We are proud to offer the following featured benefits
• Medical, Dental, and Vision coverage
• 401(k) with a company match up to 9%, including a Safe Harbor contribution
• Flexible Spending Account (FSA) and commuter benefit programs
• Generous paid time off
• Volunteer Day
• Paid parental leave
• Hybrid working options

Benefits

Additional Information

Let's be #BrilliantTogether We are looking for a Client Compliance Analyst to join our Information Security Governance, Risk, and Compliance (GRC) function. This role plays a key part in supporting our clients and internal teams by coordinating information security due diligence activities in a professional, clear, and service‑oriented manner. This is a customer‑facing coordination role, ideal for someone who enjoys working with people, managing requests, and ensuring a smooth, positive client experience. While prior knowledge of information security or GRC is an advantage, a strong willingness to learn and develop in this area is essential.

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