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Associate CX Director

External
dept logoDept · Amsterdam, Netherlands
Full-timeOn-site1w ago
CRMLeadershipMentoringMoveStrategic PlanningUser Research
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Responsibilities

  • Driving innovation and excellence: As operational CX responsible for an key account, you'll set the standard for quality and output by actively participating in strategic projects (hands on) and fostering a culture of inspiration and innovation.
  • Delivery accountability: Next to craft, you are accountable for the client team's output. You collaborate with the core leaderhip team to make decisions about casting, direction and support within all project teams.
  • Champion thought leadership: Within the local team, you will act as an internal and external voice, showcasing our pioneering work through speaking engagements and industry contributions to build our reputation as a growth innovation company.
  • WHAT YOU BRING:
  • Portfolio: You have a proven track record across the entire design value chain, from user research and strategic planning to hands-on product design. Your portfolio showcases high-impact results and measurable business growth.
  • Leadership: You have over 8+ years' experience in people leadership. Managing and mentoring talent in an international (multi-country) setup would be an added bonus.
  • Operational Excellence: You can seamlessly switch between planned work, last minute requests and escalations with a pragmatic- and solution-oriented approach.
  • Tech and AI savvy: Not only are you curious about digital trends, AI and new technologies, you are also committed to incorporating relevant innovations into your work.
  • Communication and influence: You are a strong and effective communicator; able to translate complex problems and strategies into compelling pitches and briefs. Full professional proficiency in both German and English (C1 level) is mandatory.

Benefits

Flexible, hybrid working policy (50% days at the office, depending on location);Company pension scheme.Occasional breakfast/lunch at the office, Smoothie Tuesdays.Stay happy and healthy with a contribution to your health through the OpenUp platform;€50 personal monthly allowance via our dedicated benefits apps for use across daily expenses and lifestyle perks.Future Bens - Exclusive access to sustainable, healthy products at attractive deals.Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations.A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named 'Agency of the Year' at both The Lovies and The Webby Awards.Awesome clients. Whether big or small, local or global - at DEPT® you'll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.WHY DEPT®?We are a Growth Invention company built to help the world's most ambitious brands grow faster. Operating at the intersection of technology and markHealth insuranceFlexible schedulePerformance bonus

Additional Information

Associate CX Director / Associate Director Experience Design Amsterdam, Rotterdam DEPT® is a Growth Invention company built to help the world's most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We're 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa Group, Meta, eBay, and OpenAI. DEPT® is a certified B-Corp and Certified Climate Neutral since 2021. JOB PURPOSE As Associate UX Director ar DEPT®, you lay the foundation for industry-leading digital experiences. You're low-key obsessed with figuring things out and always trying to find the right balance between understandable and different. You are analytical but pragmatic. You understand how great experience translates all the way back to the brand. You're able to fluently switch between low- and high fidelity thinking and making. And you have a natural tendency to take the lead in projects and provide structure, oversight and guidance. This role is part of our Experience & Engineering team in EMEA and is dedicated to one of our key accounts in this market.

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