Content Collections Operational Specialist

About the role

The Sales Operations Specialist is the operational backbone of the Court & Tribunal Data Access Program. You will design and manage systems, reporting, and performance frameworks that enable a global team to operate effectively. This role focuses on delivering accurate insights, aligning performance with business goals, and improving operational efficiency across regions.

Responsibilities

• Design, maintain, and improve CRM dashboards, reporting pipelines, and KPI frameworks
• Develop metrics to measure success including content acquisition, coverage, and data quality
• Build and maintain territory and opportunity maps aligned to market potential
• Manage data hygiene across CRM and reporting systems for consistency
• Prepare quarterly and annual performance reports for senior leadership
• Collaborate with Program Director and Finance on compensation plan design and administration
• Track performance data and manage payout workflows with transparency
• Partner with cross-functional teams to support global program execution
• Collaborate with the Program Director and Finance to design, model, and administer the variable compensation plan for Account Executives.
• Ensure compensation structures align with regional goals, content value, and partnership complexity.
• Track performance data, manage payout workflows, and ensure transparency in incentive calculations.
• Conduct regular performance analysis to identify trends, gaps, and optimization opportunities.

Requirements

• Bachelor's degree in Business, Finance, Data Analytics, or a related field (MBA or equivalent experience preferred).
• 5+ years of experience in sales operations, business operations, or program management, ideally in a data-driven, B2B, or public-sector environment.
• Salesforce experience required
• Ability to design and maintain CRM systems and operational dashboards
• Strong analytical and financial modeling skills, including managing incentive plans
• Effective project management and stakeholder coordination across global teams
• Strong communication skills with attention to clarity and data accuracy
• Comfort working in a fast-paced, evolving environment with minimal supervision
• Experience with public-sector or legal data programs is beneficial
• Knowledge of tools such as Salesforce is preferred
• Work in a Way that Works for You
• We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
• Working Pattern
• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
• About the Business
• Primary Location Base Pay Range: Home based-Ohio $68,000 - $113,400.
• U.S. National Base Pay Range: $71,600 - $119,400. Geographic differ

Benefits

Additional Information

Are you passionate about building scalable systems and operational frameworks that drive global sales success? Do you enjoy turning data into insight to power strategic decision-making across diverse teams? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ( http://www.relx.com ), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles ( https://stories.relx.com/responsible-ai-principles/index.html ). The Court & Tribunal Data Access Program is a global initiative dedicated to expanding access to judicial and quasi-judicial data. We build partnerships with courts, tribunals, and public-sector organizations worldwide to unlock the value of legal information and integrate it into LexisNexis products and analytics platforms. This initiative combines relationship-driven content acquisition with data operations, policy alignment, and technological enablement - creating a scalable, sustainable model for judicial data collection and partnership management across regions.

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