Director of Quality Assurance

Responsibilities

• Define and implement a global QA strategy and operating model tailored for a B2B healthcare environment.
• Lead a distributed QA organization with responsibilities spanning manual testing, test automation, performance testing, and release validation.
• Oversee the quality deliverables and performance of a global systems integrator, ensuring contractual obligations and quality KPIs are met.
• Drive automation-first testing strategies integrated into CI/CD pipelines, in collaboration with Engineering and DevOps.
• Establish and monitor test governance, standards, and tooling across global teams and partner ecosystems.
• Ensure the platform and all integrated systems meet security, compliance, accessibility, and regulatory requirements applicable to healthcare markets.
• Collaborate with cross-functional stakeholders including Product Management, Engineering, Support, and Commercial teams to ensure release readiness and platform stability.
• Define, track, and report on key quality metrics such as defect leakage, test coverage, release defect rate, and partner QA performance.
• Promote a culture of continuous improvement, leading root cause analysis efforts and process optimization initiatives.
• Provide strategic direction and guidance on quality assurance practices during onboarding of new markets or systems.

Requirements

• Proven expertise in quality assurance leadership within enterprise-scale eCommerce platforms, ideally in regulated B2B or healthcare domains.
• Experience managing and governing offshore/global systems integrator partners, with an ability to enforce quality SLAs and delivery standards.
• Strong command of test automation frameworks (e.g., TOSCA, Playwright, Cypress, Postman), performance testing tools, and QA within Agile and DevOps environments.
• Exceptional leadership, stakeholder management, and communication skills; able to operate at both executive and technical levels.
• Competence in driving test strategies for secure, scalable, and high-performing digital platforms in compliance-heavy industries.
• 15+ years of experience in software quality assurance, with 5+ years in global leadership roles managing distributed teams and vendors.
• Direct experience overseeing QA for enterprise platforms in healthcare, life sciences, or similarly regulated B2B sectors.
• Demonstrated success in managing QA relationships with global systems integrators, including contractual governance and operational oversight.
• Strong track record of building and scaling QA functions across multiple geographies and time zones.
• Experience with multi-country platform rollouts and support of live enterprise platforms with frequent release cycles.
• Bachelor's or Master's degree in Computer Science, Engineering, or a related discipline.
• Familiarity with regulatory frameworks applicable to the healthcare sector (e.g., HIPAA , GDPR , is preferred.
• Travel
• Minimal travel (less than 10%)
• Work Arrangement
• Hybrid

Benefits

Additional Information

Job Description Job Overview: The Director of Quality Assurance is a strategic and experienced leader for our enterprise B2B eCommerce platform serving the healthcare sector. This role will lead the QA function for a platform built on SAP Commerce Cloud, Sitecore CMS, and an Angular-based front end, with integrations across a broad digital ecosystem. Will oversee both internal QA teams and the quality-related work of a global systems integrator, ensuring consistent quality standards, performance, and compliance across all regions and delivery partners.

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Company Intel

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