Level 3 MSP Engineer

Benefits

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We're on the hunt for a Level 3 Support Engineer! Our client is a leading Managed Services Provider that has been in the industry for nearly fifteen years. They like to think of themselves as a community-centered organization: they have clients in different sectors within their region, and their mission is to help them succeed. Their values? To do it with empathy - they want to deliver friendly, caring, and responsive service 100% of the time. This role combines hands-on technical expertise with client-facing project leadership, focusing on Microsoft 365 ecosystem optimization and security enhancement. What will your responsibilities be? Deliver expert-level support for Microsoft 365, Azure, endpoint security, and modern workplace solutions Lead technical projects including SharePoint migrations, Intune deployments, and security implementations Resolve escalated technical issues with systematic troubleshooting approaches Create comprehensive documentation and communicate effectively with clients at all technical levels Participate in project planning, scope management, and timeline development What skills will you need? MSP Background Experience supporting multiple clients simultaneously, preferable in a managed service provider setting Proficiency in time tracking and project estimation Microsoft 365 Core Expertise SharePoint Online: Template deployment and Teams integration Intune/Autopilot: Device management and policy configuration PowerShell: Regular scripting for automation and troubleshooting Email Systems: Migration experience, DNS management (SPF, DKIM, DMARC), spam protection Security: Microsoft Defender and Purview experience preferred Compliance: M365 tenant hardening and security best practices Communication & Collaboration Exceptional English communication skills (verbal, written, documentation) Experience with ticketing systems and professional client interaction Preferred Additional Skills Security services: vulnerability scanning, DLP, zero trust principles Virtualization: Azure Virtual Desktop, Docker, VMs SASE and SIEM/SOAR concepts Professional Attributes Continuous learner: Actively engaged in training, certifications, or professional communities Adaptable: Flexible approach to changing requirements while maintaining quality Results-focused: Prioritizes client outcomes over technology deployment Detail-oriented: Systematic documentation and delivery processes Work Requirements Schedule: Available during Pacific Time business hours (8:00 AM - 5:00 PM PT) Flexibility: Responsive during client emergencies

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Company Intel

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