SRE Systems Engineer - (TS/SCI Clearance)

Responsibilities

• Monitor customer-facing services and respond to Severity 0 (Sev0) and Severity 1 (Sev1) incidents, leading technical reviews and contributing to Root Cause Analyses (RCAs) handed off to the Global Solutions team.
• Automate the detection and resolution of recurring production issues to reduce engineering and operations toil.
• Contribute to compliance, resiliency, and self-healing initiatives including destructive testing and game day exercises.
• Partner with and mentor team members to stay current on industry technology and drive team development.
• Required Qualifications:
• Bachelor's degree in Computer Science, Information Systems, or a related technical field, or equivalent work experience.
• Experience in enterprise-scale internet service engineering or support, with strong Command Line Interface (CLI) knowledge of Unix variants including Red Hat Enterprise Linux.
• Expertise in Transmission Control Protocol/Internet Protocol (TCP/IP) networking technologies and protocols.
• Demonstrated experience with incident management and a solid understanding of IT Infrastructure Library (ITIL) service operations in a 24/7 environment.
• Proficiency writing scripts in Python, Go, or similar languages, with experience provisioning and operating Amazon Web Services (AWS) infrastructure.

Requirements

• Experience with configuration management tools such as Chef or Puppet, and pipeline tools such as Jenkins, Bamboo, or Spinnaker.
• Hands-on experience supporting and managing Kubernetes-based applications and services.
• Certifications in Linux+, Red Hat, or AWS.
• Familiarity with Agile processes and DevOps practices.
• *LI-Y
• This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.This position requires a USA TS/SCI with Polygraph security access level.
• Unleash Your Potential
• Accommodations
• If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
• Posting Statement
• Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we be

Benefits

Additional Information

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Must be a U.S. citizen (U.S. born or naturalized) living on U.S. soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role. PLEASE NOTE: Qualification for this job is contingent upon acceptable results from a background investigation as well as your having and maintaining the specific level of U.S. government background investigation and clearance required for this role. Overview of the Role: Join our Site Reliability Engineering (SRE) team, where you'll work alongside Infrastructure and Research & Development (R&D) partners to keep Salesforce cloud services available for customers around the clock. In this role, you'll detect and resolve incidents fast, drive automation, and help build the resilient systems that millions of customers depend on every day. This role is based in Herndon, VA.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Salesforce? Share your experience