Solutions Architect - Digital Workplace

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Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions. Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you'll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®. We are seeking a Solutions Architect - Digital Workplace for our First Quality Enterprises company working remotely. Primary responsibilities include: Evaluate and recommend end-user software and hardware; create and negotiate proposals for purchasing new or upgraded products. Establish and maintain the "Digital Workplace Roadmap" which includes processes and technologies which continuously enhance and modernize our end user experience. Deploy Enterprise solutions which drive collaboration between team members enabling them to work together easily and efficiently in a modern workplace. Work closely with Information Security to ensure endpoint security platforms are deployed, managed, and maintained properly. Assist in establishing and maintaining standards for endpoint software, hardware, and related peripherals as well as setting and maintaining the roadmaps. Provide training to the End User Technology team members around use and administration of relevant platforms and services. Validate new and existing IT services provided to customers are optimal and meet business needs. Collaborate with other IT team members and business members to plan, build, and operate technologies and systems. Ensure end user technology solutions are a best fit to First Quality and adhere to enterprise architecture and principles. Create and maintain current documentation associated with applications and systems managed by the team. Responsible for software licensing management and compliance. Provide Tier IV and escalation support to End User Technicians and engage with vendors and partners to resolve issues. Work closely with vendors for escalated issues and roadmap strategies for End User Hardware and Peripherals. Assist in project change management efforts. Active Directory (AD) administration to maintain user and machine accounts, access rights for users and groups, machines, and group policy updates to deliver end user capabilities. Utilize resources and tools to monitor and manage systems and services ensuring their overall health and availability. Responsible for maintaining up to date and secure desktop Operating System images for FQ. The ideal candidate should possess the following: Bachelors' Degree in Computer Science or related field desired. Advanced degree a plus. 10-15 years of experience in an End User IT field. Strong problem solving and decision-making skills with excellent written and verbal communications skills. High level of understanding of End User platforms and operating systems including but not limited to: Windows 10 & 11, Apple iOS, Mac OS MS Office 365 Suite and MS Products Conditional Access, Entra ID, M365/O365 Traffic Optimization. Workstation Image Builds and Deployment Microsoft Azure, SCCM, WDS Intune, SOTI Mobi, other MDMs Familiarity with App Streaming and Desktop-as-a-Service platforms such as Citrix, Horizon VDI, Windows 365, Azure Virtual Desktop Encryption standards, Microsoft Purview, DLP Technologies Endpoint Security Agents such as CyberArk EPM, Netskope, Crowdstrike and other Hardware - Laptops, Desktops, Thin Clients, Video Conference Systems Ability and desire to engage with all functions of the Enterprise to understand and articulate the business requirements as well as the IT capabilities and requirements. General knowledge of all IT disciplines and technology platforms. Ability to work within a 24/7 environment. Practical experience in IT management. Considerable knowledge of business theory, business processes, management, budgeting, and business office operations. IT experience in a strong manufacturing environment demonstrating a proven project and process management skill set preferred. Excellent customer service skills and change management skills to facilitate t

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