Team Lead Customer Loyalty and Growth (m/f/d)

About the role

AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet. Join us in shaping the future of software technology! This is a fixed-term position with the potential for extension.

Requirements

• Manage a high-value, low-logo-count portfolio with a strong focus on retention and expansion.
• Oversee the performance of the regional team, driving retention and expansion metrics. Provide training, coaching, and mentorship to individual contributors to achieve monthly and quarterly goals.
• Directly responsible for the retention and expansion performance of both the individual portfolio and the regional team.
• Conduct regular one-on-ones, ensuring clear communication, feedback, and development opportunities that will result in NRR growth.
• Serve as the first point of approval for discounts and escalations, adhering to predetermined thresholds and ensuring alignment with company policies.
• Deliver reports, and high-level monthly summaries, on retention, expansion, and team performance.
• Identify trends, bottlenecks, and areas for improvement.
• Collaborate with management to execute company-driven initiatives efficiently across the team. Align team objectives with organizational goals to ensure consistency and success.
• Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal
• Easy to work with
• Sense of urgency
• Strong time management and task prioritization skills to balance personal portfolio responsibilities with team leadership duties
• Exceptional communication and people management skills to motivate and guide the team
• Strategic thinking with a focus on aligning team performance with organizational goals
• Excellent written and verbal communication skills in English are mandatory; any other languages are a plus
• Preferred Skills and Experience:
• Experience in managing customer retention and growth, as well as demonstrated success in mentoring and leading teams
• Proactive, strategic, and adaptable, with the ability to manage multiple priorities effectively
• Detail-oriented and capable of big-picture thinking, ensuring both individual and team success
• Analytical mindset with the ability to use data to inform decision-making and drive performance improvements
• Self-motivated, goal-oriented, and capable of thriving in a fast-paced, results-driven environment
• Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere? Apply now! Your contact person is Sandro Silveira Carvalho, Talent Acquisition Specialist.
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