Sr. NetSuite Systems Developer

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Creating a world where pets live longer, healthier lives, from their very first meal. Learn more about our brands. We're Looking For A(n): Sr. NetSuite Systems Developer Location: Remote or Hybrid (El Segundo, CA and/or Burbank/North Hollywood, CA) What You'll Be Doing: The Sr. NetSuite Systems Developer serves as the senior technical owner of the company's existing NetSuite ERP environment, with primary focus on production support, minor enhancements, and workflow and script optimization. This role inherits an already-implemented NetSuite instance and is accountable for keeping it stable, performant, and aligned to evolving business needs - not for re-implementation. The Sr. Developer partners closely with the Business Systems Analyst, Salesforce and Deposco WMS support, and the iPaaS (Jitterbit) integration layer to ensure the order-to-cash, procure-to-pay, inventory, and financial flows operate reliably across the broader application stack. The role is expected to operate with significant autonomy, exercise sound technical judgment under change management discipline, and deliver durable fixes rather than tactical patches. *Occasional off-hours availability may be required to support business needs. Serve as the senior technical owner of the existing NetSuite environment, providing Tier 2/3 production support for incidents, defects, and user-reported issues. Triage NetSuite production incidents to root cause - including SuiteScript governance failures, scheduled job backlogs, workflow execution errors, and integration failures - and drive them to durable resolution. Design, build, test, and deploy minor enhancements to SuiteScript 2.x (User Event, Client, Scheduled, Map/Reduce, RESTlet), SuiteFlow workflows, Saved Searches, custom records, and custom forms. Optimize existing SuiteScripts and workflows for performance, governance unit consumption, and maintainability; refactor legacy 1.0 scripts to 2.x where appropriate. Own day-to-day support of the NetSuite ↔ Deposco WMS integration, including order release, inventory sync, fulfillment confirmation, and exception handling. Own day-to-day support of the Salesforce ↔ Jitterbit ↔ NetSuite integration, including order creation, customer sync, item sync, and refund/credit memo flows. Monitor NetSuite scheduled jobs, Map/Reduce queues, and integration health; investigate alerts and degradation events, including post-upgrade performance issues. Participate in NetSuite release readiness - review SuiteCloud release notes, identify impact to existing customizations, regression test in sandbox, and validate in production. Coordinate sandbox refreshes, manage SuiteCloud Development Framework (SDF) projects, and promote changes from sandbox to production under documented change control. Partner with the Business Systems Analyst to translate business requirements into technical designs, providing realistic level-of-effort estimates and surfacing risks early. Author and maintain technical documentation, runbooks, and knowledge base articles covering customizations, integrations, recurring incident playbooks, and recovery procedures. Identify recurring incidents and operational toil; design and implement permanent fixes, automation, or process improvements to reduce ticket volume. Support NetSuite role and permission administration in partnership with the IT and security teams; uphold least-privilege and segregation-of-duties principles. Contribute to the ERP separation roadmap and any subsidiary, instance, or carve-out work that touches NetSuite configuration, scripting, or integrations. Provide technical input on third-party SuiteApps and bundles under evaluation; validate fit, risk, and integration impact before adoption. Adhere to IT general controls (ITGC), SOX-adjacent change management, and security guidelines applicable to ERP environments. Provide on-call or after-hours support for high-severity NetSuite incidents and pre-planned change windows as required. Monitor ticket queue health, identify trends, and contribute to KPIs/SLAs for the Business Systems function. Qualifications (Note: We strongly encourage you to apply even if you don't tick ALL of these boxes.): Advanced NetSuite Development: Expert-level proficiency in SuiteScript 2.x, SuiteFlow, Saved Searches, SuiteAnalytics, and SDF; competent in SuiteScript 1.0 for legacy maintenance. Production Support Discipline: Diagnose and resolve issues in a live ERP environment with calm judgment, clear communication, and durable fixes; differentiate between tactical workarounds and root-cause solutions. Integration Troubleshooting: Trace issues across NetSuite, iPaaS (Jitterbit), Salesforce, and Deposco WMS; identify where a failure originates and which system owns the fix. Change Management: Operate under documented sandbox-to-production promotion, release windows, and ITGC/SOX-adjacent controls; never deploy untested changes to production. Performance Optimization: Identify and reso

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