Benefits Specialist- Chattanooga, TN

About the role

This position is 100% in the office and supports the Benefits Manager by providing overall benefits support, including handling employee questions, processing benefit enrollments and changes, invoice reconciliation, and file maintenance. ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned by Human Resources: - Assists in administering and communicating the company's benefits programs, including health and welfare (medical, dental, vision, prescription, life insurance, disability, AD&D, EAP) and retirement plans in regard to plan options, policy features, enrollment, and other requirements; - Assists employees with enrollment, eligibility, payroll deduction, and benefit claim inquiries via telephone and email; - Assists in administering leave of absence programs, including Short-Term Disability (STD), FMLA, Long Term Disability (LTD), personal, and military leave; - Enters benefits-related data into the computerized human resources information system; - Coordinates filing and records management for the benefits department; - Participates in Customer Service support to provide and maintain employee satisfaction; - Determines when appropriate to escalate issues to management, broker, or carrier; - Assists the Benefits Manager in developing annual reports for the HR/Benefits areas and provides data and trend analysis; - Assists in the development of communication materials for benefit plan changes, open enrollment, and other events; - Assists in periodic audits of benefit plans to ensure proper eligibility, enrollment, and administration; - Ensures company compliance with federal and state laws. - Participates in companywide Human Resources initiatives and projects; - Responds to Medical Support Notices and coordinates with Insurance Carriers; - Updating employee benefits; Examining employee files to answer inquiries and provide information to authorized persons; - Answers phone and redirects calls in a timely manner; - Performs other clerical duties as needed, such as filing, photocopying and collating, sorting mail; - Responds to inquiries regarding personnel policies, procedures, and programs.SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities. Benefits Administrator is subject to supervision from the Benefits Manager/or Sr. Benefits Administrator. COMPETENCY: To perform this job successfully, an individual should demonstrate the following competencies: - Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics; - Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others; - Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentially; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things; - Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. - Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information; - Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce; - Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values. - Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity; - Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgement; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions; - Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments; - Quality - Demonstrates accuracy and thoroughness; monitors own work to ensure quality. - Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events;

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• To perform this job successfully, an individual must be able to perform each essential duty sat

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