Lead - Employee Relations

Responsibilities

• ER Advisory & Consulting
• Provide strategic employee relations counsel to on-ground leaders and stakeholders across multiple client engagements
• Design enterprise-wide ER frameworks, policies, standard operating procedures, and governance models tailored to client GCC contexts
• Assess organizational ER maturity and develop roadmaps for capability enhancement and process optimization
• Advise on complex organizational changes including restructuring, workforce transitions, sensitive terminations, and retention strategies
• Case Management & Investigations
• Lead or oversee complex workplace investigations into misconduct, harassment, discrimination, and policy violations
• Conduct objective fact-finding, witness interviews, and evidence analysis to reach defensible conclusions
• Manage disciplinary and performance-related cases with appropriate escalation and documentation
• Partner with client legal counsel to assess litigation risk and develop mitigation strategies
• Labour Law & Compliance
• Apply deep expertise in Indian labour laws and Codes (Shops & Establishment Act Industrial Disputes Act, Labour Codes, Standing Orders, state-specific regulations) to client matters
• Monitor regulatory changes and assess impact on client policies, practices, and compliance posture
• Support clients through labour inspections, audits, and regulatory correspondence
• Advise on severance packages, statutory compliances, and risk mitigation during employee separations
• Client Relationship & Account Management
• Build and maintain strong relationships with client HR leadership, legal teams, and senior executives
• Serve as primary point of escalation for sensitive ER matters and urgent requests
• Manage engagement scope, timelines, and deliverables; ensure client satisfaction and outcomes delivery
• Identify upsell opportunities and recommend additional advisory services
• Capability Building & Knowledge Transfer
• Develop training programs and playbooks for client HR teams on investigations, documentation, performance management, and ER governance
• Coach client managers and HR practitioners on best practices in employee relations case handling
• Build internal Zinnov knowledge base and case studies from client engagements
• Analytics & Insights
• Track ER metrics, case trends, and risk indicators across client engagements
• Generate data-driven insights and strategic recommendations for client leadership
• Develop business cases for capability investments, policy changes, and process improvements

Requirements

• 10-15+ years of progressive Employee Relations experience in HR roles, ideally in multinational, GCC, or matrix organizations
• Post graduate diploma in Industrial Relations will be preferred
• Demonstrated expertise in Indian labour law and employment regulations
• Track record of managing complex investigations, disciplinary cases, and sensitive separations
• Experience working with external legal counsel and managing litigation risk
• Prior consulting experience, client advisory role, or business partner

Benefits

Additional Information

About Zinnov Zinnov is a global management consulting firm that helps organizations make decisions that actually get used - and deliver results that matter. For over two decades, we've partnered with leading enterprises, high-growth technology companies, and investors to answer some of the toughest questions they face: Where should we invest? How do we scale globally? What capabilities will win in the next decade? Our work shapes market entry strategies, global operating models, M&A decisions, and long-term growth bets. We're known for being data-led, execution-focused, and outcome-driven - not opinion-heavy slideware. At Zinnov, how you work matters as much as what you deliver. We value independent thinking, crisp communication, and early ownership. With 450+ professionals across 10 global offices, we work across industries including Digital Services, ER&D, Enterprise Software, Semiconductors, Healthcare, BFSI, Automotive, Media & Telecom, and Private Equity. Zinnov isn't for everyone. It's for people who want steep learning curves, honest feedback, and the chance to see their work influence real business decisions - not just presentations. We're seeking an experienced ER Manager to join our People practice, delivering end-to-end Employee Relations advisory and case management services to our top clients operating Global Capability Centers (GCCs) across India and other regions. In this role, you will be a trusted advisor to our clients' leadership teams, managing complex ER matters, conducting investigations, advising on regulatory compliance, and developing scalable ER frameworks. You'll work closely with client legal teams, HR departments, and senior management to resolve sensitive employee issues while building institutional capability. This is an opportunity to shape how leading organizations manage people matters in complex, matrix-driven environments.

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