Service Manager

Benefits

Additional Information

Salary: Competitive + Bonus + Excellent Benefits Service Manager - Republic of Ireland (Hybrid Working) So, who are we? We are the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves on putting our people and customers at the heart of everything we do - and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. Also, did we mention? In addition to the competitive salary, there are also benefits on tap - including... Annual leave (increasing with length of service), a generous pension scheme (matched up to 5%), potential to earn bonuses, and access to a great range of online and high street discounts. We also promote positive health and well-being by offering access to our Employee Assistance Programme, our Cycle to Work scheme, and more! As a Service Manager based in 1 of our locations in the Republic of Ireland , you'll be responsible for: Acting as the primary IT contact for Central Services, ensuring smooth day‑to‑day service performance Building strong relationships with stakeholders and keeping them supported and informed Taking ownership of service quality, using data and feedback to track and improve outcomes Identifying opportunities to enhance processes and drive continuous improvement Bringing a people‑first approach, with curiosity and a willingness to learn how our systems support the business This is a full-time permanent role working 40 hours per week, Monday - Friday. The role will be based at the nearest suitable office to the successful candidate, operating on a hybrid basis, with occasional travel across our branch network And here's what we'd like you to have: Excellent communication, collaboration and stakeholder management skills An understanding of IT systems and knowledge of ITIL Service Lifecycle best practice Engaging individual, commercially aware, with strong influencing and decision-making skills Service management awareness and experience of service metrics and analysis We look forward to receiving your application!

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