Customer Support Specialist

About the role

Lyrebird Health builds technology that gives clinicians back the time they spend on documentation, and every clinician who uses our product needs to feel genuinely supported along the way. The Customer Support Specialist is the trusted voice clinicians turn to when something isn't working and they need help fast. You'll own the full support lifecycle from first contact through to resolution, across live chat, phone calls, and online training. That means not just solving problems, but helping clinicians get more from Lyrebird every day: building confidence, reducing friction, and ensuring no one feels lost in admin work alone. This role suits someone who finds satisfaction in helping others, stays calm under pressure, and takes genuine ownership of every interaction. You follow through, translate the technical into the human, and leave every clinician feeling heard rather than just answered. Lyrebird Health is transforming the quality and accessibility of healthcare by automating clinicians' most time-consuming tasks. Thousands of clinicians across multiple disciplines use Lyrebird every day in environments where accuracy, safety, and time matter deeply. Everything we build is grounded in earning trust, reducing cognitive load, and delivering meaningful impact at scale. This role sits at the intersection of technology and healthcare, and that intersection matters. Every interaction you have with a clinician is time they get back to focus on their patients. The quality of your support has a direct, measurable impact on clinical outcomes, and that's not something most support roles can say. We're building a team that reflects the diversity of the people who benefit from our work. We want Lyrebird to be a place where everyone feels safe, supported, and able to thrive. If you're from an underrepresented background in tech, we strongly encourage you to apply, even if you don't meet every requirement.

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