Specialty Pharmacy Technician - Patient Liaison

Responsibilities

• Coordinate refills, delivery, and medication access
• Support insurance navigation and copay assistance programs
• Monitor and improve medication adherence
• Communicate with pharmacists, providers, and clinic teams
• Resolve patient, insurance, and access challenges efficiently
• 💡 This role bridges retail pharmacy, clinical care, and patient advocacy -offering meaningful impact beyond traditional pharmacy technician work.
• 🌟 Why Join Shields?
• 💰 Competitive salary + bonus
• 🕒 Monday-Friday schedule (onsite, outpatient clinic)
• 🌴 4 weeks PTO + 10 paid holidays
• 📈 401(k) with company match
• 🏥 Medical, Dental, Vision (Day 1 eligibility)
• 🎯 Qualifications & Skills
• ✅ Required
• Registered Pharmacy Technician (state licensure required)
• High School Diploma or GED
• 2-5 years of pharmacy technician experience
• ⭐ Preferred
• CPhT (PTCB certification)
• 5-8 years of experience
• Background in specialty pharmacy, patient support, or medication adherence programs
• 🧠 Core Skills
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office (Excel, Word)
• Solid organizational and administrative abilities
• Ability to work independently and learn new systems quickly
• 🤝 Traits We Value
• Detail-oriented, organized, and dependable ✅
• High integrity and strong judgment
• Empathetic communicator with a patient-first mindset
• Team-oriented with ability to handle confidential information 🔒
• 🧬 Specialty Experience (Preferred)
• Experience supporting patients in:
• Transplant
• Hepatitis C
• Infectious Disease (including HIV)
• Oncology
• 💰 Compensation & Transparency
• 💵 Salary: $50,000 - $65,000 + bonus
• Final pay based on experience, location, and applicable factors
• Shields is committed to pay transparency and equal employment opportunity .
• 🌍 Make an Impact
• Help patients navigate complex therapies and life-changing treatments while growing your career in specialty pharmacy . 💙
• 🔍 SEO Keywords (embedded naturally)
• Specialty Pharmacy Technician - Pharmacy Liaison - Patient Support - Medication Adherence - Pharmacy Operations - CPhT - Outpatient Pharmacy - Specialty Pharmacy Careers
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Benefits

Additional Information

💊 Specialty Pharmacy Technician / Pharmacy Liaison 📍 Onsite - Farmington, CT | Outpatient Clinic | Monday-Friday schedule 💙 Are you kind, collaborative, and caring? At Shields Health Solutions , we hire team players who put people first. Join a diverse, inclusive workplace where your ideas are valued. 🚀 We're growing rapidly and looking for driven professionals to make an impact in specialty pharmacy and patient care . 🚀 About the Role As the primary point of contact for specialty pharmacy patients , you'll support medication access, adherence, and care coordination in a fast-paced, patient-centered environment.

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